Fhatuwani Lukhwa

A Test Manager with the following Knowledge and experience:

• Formulating test plans and strategies along with preparing and executing test scenarios.
• Proficient with the ability to work with complex systems.
• Extracting functional requirements from business and translating those requirements into detailed requirements.
• Planning and designing and enhancing of business processes·
• Capable of performing typical Test lead tasks as required, including Mentoring, Coaching, knowledge sharing and assisting in the continuous improvement of Testing practices·
• Extensive knowledge surrounding software testing and different testing tools
• Excellent communication, organization and presentational skills that will surely be an asset to any organization. 
• Perform software and process design changes·
• Manage project scope and requirements
• Provide expertise on the systems limitations/capabilities as they relate to the business goals Along with the essential skills
• In-depth understanding of Software Development Life Cycles
• Solid knowledge of different technology tools and applications
• Strong customer service orientation

FNB

Test Manager: May 2015 - current 

• Develop and drive QA strategy and drive implementing the strategy
• Develop software quality test plans to ensure releases are of good quality
• Drive automation for regression and feature testing
• Collaborate with developers to improve overall product quality by emphasizing defect prevention throughout the development process.
• Maintain a high degree of error free programs, procedures, systems, and documentation on all software application releases.
• Identify and analyze defects/test results and be able to deduct the chain of events leading to a failure.
• Identify areas for test improvement through analysis, experience and use of metrics.
• Identify, manage, and mitigate Risks
• Provide Mentorship, coaching and guidance to the team on "best practices" and test management tools
• Plan, organize, and monitor the execution of the work assignments for the Quality Assurance team
• Ensure that the project schedule is adhered to and the work is completed according to the schedule

Senior Test Analyst / Test Lead Consultant - Micro to Mainframe, 

Nov 2011 – May 2015

• Clients: BCX, Standard bank, Hyphen and Regent Insurance
• Projects, Regent Insurance (TIA), Hyphen Technologies, STD Bank (Nbol) and Hannover Reinsurance (Quirc)
• Planning, monitoring, and control of the testing activities and tasks
• Test environment management
• Schedule the tests for execution and then monitor, measure, control, and reporting
• Identify the scope of the testing required for releases based on the requirements of the document
• Identify the testing effort required by calculating the sizing needed for the given release and plan the required effort for the same.
• During the testing cycle monitor the test progress by constantly assessing the work assignment to each of the resources and re-balance or re-allocate them as required.
• Check if there might be any delays in achieving the schedule and hold discussions with testers to figure out the issues they may be facing and strive to resolve them.
• Expertise working with Off-shore team and assigning testing responsibilities and follow up till test completion.
• Reporting the status to project stakeholders. Responsible for the timely status to the stakeholders
• Defect and Risk management

Test Analyst - Iscrip people and technology (PTY) ltd, 

June 2011 – October 2011

• Participate in the delivery of projects in accordance with business requirements and agreed project timelines. 
• Identify and extract test requirements from business requirements and Technical and Functional Design documents. 
• Initiate peer reviews of requirements and software to ensure in depth knowledge of the functionality of the software. 
• Create and Update test plans and cycles for each Test Phase 
• Identify and document test case design details and write detailed test cases for each test Phase
• Execute test cases and provide progress report
• Peer review and validate test plans, procedures, cases, and scenarios to ensure they satisfy acceptance criteria. 
• Deliver quality work products according to the defined testing scope, raising risks and issues appropriately with the Project Test Team lead about the performance of tasks or timelines scheduled. 
• Track actual completed conditions and evaluate test results to determine whether software satisfies its requirements. 
• Ensure close collaboration with the business owner, business analysts, technical testing team and software developers in terms of system testing, functional integration testing and UAT testing. 
• Provide summary reports of test preparation, execution, and defect resolution.

Test Analyst – FNB (Merchant Services), 

September 2009 – May 2011

• Analyze requirements and create test cases, monitoring the test coverage and evaluating the results and report test results 
• Defect and Risk management
• Liaise with the Business Analyst and technical teams to compile test cases
• Upgrade existing test cases to effectively test enhancements and new requirements
• Execute automated test scripts
• Co-ordinate and schedule testing activity required by external parties
• Understand and analyze test results
• Manage testing defects
• Involve relevant business staff in quality assurance testing analysis
• Contribute towards content of procedure guides and manuals for business users

Business Analyst – SITA, 

April 2009 – August 2009

• Gathering and managing requirements and facilitating testing
• Conduct workshops, walkthroughs reviews and reporting
• Recommend possible business process improvement
• Anticipate, quantify, and resolve problems and issues with client’s requirements
• Publish distribute & ensure sign-off of the business requirements documents
• Perform impact analysis on requested changes and requirements
• Analyze & determine problems/ opportunities / solution resolution
• Properly communicate requirements to clients & technical team
• Monitor user acceptance testing and responses to problems
• Collect and analyze feedback from end users to create requirements for next release of solution
• Implement the knowledge of common impact of information and information technology
• Development of client ICT / IMST strategies
• Risk Management via identification and reporting of relevant management

IT Administrative Specialist - South African Post Office, 

November 2008 – March 2009

• Installing hardware and software systems
• Maintaining or repairing equipment and troubleshooting 

Assistant Process analyst - Petanque Business Specialist, 

March 2008 – October 2008

• Gather and analyze business processes and workflows with the objective of finding an improved solution and priorities automated solution
• Facilitate work sessions (mapping workshops)
• Provide summary lines for the business process
• Analyze and re/structure the business processes 
• Provide information to management services
• Conducting cross-domain sessions to define interactions between systems and organizations to carry out a process and thus define use cases

Business Analyst - SITA, 

Oct 2006 – March 2008 

• Gathering, validating, and documenting various system information and needs.
• Carry out an in-depth evaluation and verification of the capabilities of systems, serving as a middleman between the end-users and software developers, to ensure that product requirements are properly documented.
• Document the business, system and functional and technical requirements 
• Analysis of the capabilities of Source Systems and Risk Systems to satisfy these requirements.
• Documenting testing approach and testing procedures
• Facilitate testing and sign-off of the delivered system
• Designing and carrying out testing on user interface designs
• Planning, directing and co-coordinating activities of the project to ensure delivery within time, budget and of quality. 
• Plans, organizes, and controls activities of project team. 
• Assign personnel to project, direct their activities, and coordinate the work

Junior IT Technician - Bytes Technology Group

Oct 2005 – Sep 2006 

• Technical Support for Maintaining or repairing equipment and troubleshooting 

Vaal University of Technology 

Computer Systems Engineering National Diploma

Mar 2010

Tshivhase High school

Senior Certificate

Dec 2000