Excellent Mokoena
Technology / Internet
About Excellent Mokoena:
• Investigating and resolving assigned customer fault reports
• Ensure that records, systems, and knowledge within the area of responsibility are up to date and maintained at all times (Workflows, Support Desk process documentation, and others)
• Administrative tasks: Accurately maintaining the updated status of customer faults.
• Escalation of faults to 2nd level support where appropriate
Experience
| Period | Organisation | Last Position Held | Reason for Leaving |
| Sept 2022- Current | Telviva | Tier 1 Support | Still working |
Oct 2017 - Oct 2021
| Afrihost
| Logistician (Warehouse- Hardware testing) | Contract ended |
Apr 2017 – Sept 2017
| Own business | LTE Reseller and support | Not profitable and secured a contract position |
Feb 2009 - May 2017
| Vox Telecom | Senior Support Engineer | Resigned to start his own company |
Education
Cyber security
VMware
Network plus- it has expired though
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