Jobs
>
Cape Town

    First Line Manager - Cape Town, South Africa - Telebest

    Telebest
    Telebest Cape Town, South Africa

    8 hours ago

    Telebest background
    Full time
    Description

    Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town.

    Requirements:

    • Matric.
    • RE Certificate.
    • Short Term Insurance NQF level 4 Qualification.
    • Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).
    • 2+ years' team management experience in a call centre environment.
    • Short term insurance industry knowledge.
    • Knowledge of Call Centre functions and operations.
    • Knowledge of management principles.
    • People management experience.
    • Personal lines experience.

    Responsibilities:

    • Drive client service performance against targets.
    • Recruit, coach, develop and motivate staff to ensure optimum performance.
    • Provide effective leadership and motivation to a team of Client Service Consultants.
    • Ensure a consistent and detailed understanding amongst all service team members of the operational shifts, targets, products, business rules and conditions.
    • Drive performance excellence.
    • Actively manage and report on operations and the achievement of targets.
    • Resolve customer queries or complaints effectively and within SLA.
    • Maintain service, quality and desired outputs within a specific functional process.
    • Ensure compliance to tactical policies, procedures and standards.
    • Develop work routines in line with operational plans or schedules.
    • Share knowledge on, and participate in the creation of new standards, control systems and procedures to improve service delivery.
    • Track and resolve operational and performance variations.
  • SA Metal Group

    Line Manager

    2 days ago

    SA Metal Group Cape Town, South Africa

    **Job Title**: · Line Manager · **Employment Type**: · Full Time · **Experience**: · 5 to 8 years · **Salary**: · Negotiable · **Job Published**: · 11 April 2023 · **Job Reference No.**: · **Duties include, but not limited to**: · - Daily planning of production with the Productio ...

  • SA Metal Group (Pty) Ltd

    Line Manager

    2 days ago

    SA Metal Group (Pty) Ltd Cape Town, South Africa

    **Duties include, but not limited to**: · - Daily planning of production with the Production and Quality managers · - Stock taking - Planning and expediting · - Disciplinary action and daily management of staff · - Ensuring that deadlines are met timeously · - Plan processing of ...

  • South Cape Recruitment

    Pack Line Manager

    3 days ago

    South Cape Recruitment Cape Town, South Africa

    **SKILLS AND RESPONSIBILITIES**: · - Packaging planning and scheduling · - Ensuring optimal pack-out percentages · - Quality control and food safety · - Team building, motivation, and management · - Time and production management · - Grade 12, with relevant tertiary qualification ...

  • SA Metal Group - Copperworks

    Line Manager- Copperworks

    2 days ago

    SA Metal Group - Copperworks Epping, South Africa

    **Duties include, but not limited to**: · - Daily planning of production with the Production and Quality managers · - Stock taking - Planning and expediting · - Disciplinary action and daily management of staff · - Ensuring that deadlines are met timeously · - Plan processing of ...

  • JenRecruitment

    Junior First Line Analyst-request Management X 6

    11 hours ago

    JenRecruitment Cape Town, South Africa

    To provide Full End User Administrative Support to customer and all on-site support teams. · **Requirements**: · **Essential Qualifications/Skills/Experience**: · - Technical qualification (e.g. MCSE, CNE, CNA) · - A+ · - N+ · - Demonstrable LAN Admin experience in similar enviro ...

  • PepsiCo

    Front Line Manager

    1 day ago

    PepsiCo Parow, South Africa

    Overview: · **We are PepsiCo** · PepsiCo is proud to be one of the world's leading food and beverage companies. Every day, we are dedicated to bringing our mission to create more smiles with every sip and every bite to life. Our products are enjoyed more than one billion times a ...

  • SA Metal Group (Pty) Ltd

    Line Manager

    8 hours ago

    SA Metal Group (Pty) Ltd Cape Town, South Africa Full time

    LINE MANAGER – SA STEELWORKS · AIRPORT INDUSTRIA – CAPE TOWN · SA Steelworks has a position for a qualified, committed, hardworking and motivated Line Manager at our SA Steelworks plant in Cape Town. (SHIFT POSITION) · Responsibilities will include, but are not limited to · Manag ...

  • Sanlam

    First Line Manager

    1 day ago

    Sanlam Bellville, South Africa

    **Career Opportunity.** · - Santam's Operation's department has an exciting new role and position available for a Team Manager who will be based in the Service Centre team in **Bellville**. · - The Team Manager will apart from managing a team of insurance consultants also manage ...

  • Ipsos

    Service Line Manager

    1 day ago

    Ipsos Western Cape, South Africa

    Key Responsibilities: · Overall management of selected client accounts. · Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. · Supports the Service Line Manager and Service ...

  • Status Staffing

    Personal Lines Underwriting and Claims Manager

    8 hours ago

    Status Staffing Cape Town, South Africa

    Our client based in De Waterkant, Cape Town, is seeking a Personal Lines Underwriting and Claims Manager to join their team. The purpose of the role is to lead a dynamic team in effectively managing the underwriting processes, claims operations, and client relationships to ensure ...

  • Ellahi Consulting

    Human Capital Business Partner

    1 day ago

    Ellahi Consulting Cape Town, South Africa

    South Africa's leading Car Rental Group · **Location**:Airport Industria, Cape Town · **Salary**:R R plus travel allowance · **Core purpose of the role**:To manage designated regional/departmental HC functions to contribute to and ensure the implementation of HC strategy and poli ...

  • Innotel

    Ncr Registered Debt Counsellor

    3 days ago

    Innotel Cape Town, South Africa

    **Purpose of Role**: · A debt counsellors work with a wide range of clients to offer practical and emotional support when dealing with clients' complex debt issues, helping them manage their finances and ultimately become debt free. Debt counsellors negotiate with creditors for c ...

  • FPG Foods

    Area Coach

    11 hours ago

    FPG Foods Cape Town, South Africa

    **PURPOSE OF THE JOB**: · The Area Coach plays a key role in achieving Customer Satisfaction and overall unit performance. As a leader in the market, the Area Coach will need to deliver against a balanced score card in the main areas - People, Customer, Sales and Profit. The Area ...

  • Outsourced Personnel

    Production Manager

    2 days ago

    Outsourced Personnel Cape Town, South Africa

    Our client, a well-known leader in its field based in **Cape Town** is currently recruiting for a **Production Manager** · **RESPONSIBILITIES** · - Adherence to and updating of safety regulations, fire rules in the workplace and working procedures · - Fulfilment of orders issued ...

  • Fishgate

    Account Manager

    3 days ago

    Fishgate Cape Town, South Africa

    Fishgate is a dynamic and innovative marketing agency that specialises in providing comprehensive marketing solutions to clients across various industries. We pride ourselves on our creativity, strategic thinking, and dedication to delivering exceptional results for our clients i ...

  • Western Cape Recruitment

    Production Manager

    3 days ago

    Western Cape Recruitment Cape Town, South Africa

    A leading manufacturing company with a global footprint is seeking a Production Manager for their Upholstery Department based in Cape Town. You will be responsible for implementing and controlling production schedules, adhere to production targets, develop, implement, and maintai ...

  • Muslim Hands South Africa

    Programme Coordinator

    11 hours ago

    Muslim Hands South Africa Cape Town, South Africa

    **ABOUT US** · Muslim Hands SA is a Cape Town-based international NGO that works in the areas of disaster relief and sustainable development. Muslim Hands operates in over 40 countries worldwide, distributing life-saving humanitarian aid and relief to millions of people around th ...

  • FPG Property Management

    Marketing Manager

    3 days ago

    FPG Property Management Cape Town, South Africa

    **PURPOSE OF JOB** · The Marketing Manager is responsible for managing and coordinating the complete onsite marketing function for a portfolio of shopping centres, assisting with formulating, and implementing sustainable marketing and brand strategies, public relations and commun ...

  • Tsebo Group

    Cleaning Manager

    2 days ago

    Tsebo Group Cape Town, South Africa

    **About Us**: · We currently have a Cleaning Manager position available based in Mitchells Plain. The role will oversee the daily workings of the organisation operations, mainly one sites. Responsible to maintain a high-quality standard of organisations deliverables in line with ...

  • Glasshouse Recruiting

    Sales Representative

    2 days ago

    Glasshouse Recruiting Cape Town, South Africa

    **Requirements**: · **Customer Portfolio** · - Well-established existing customer relationship is preferred · - 2-3 years strong direct sales & detailing experience is preferred · - Dispensing doctor / retailing pharmacy and independent pharmacy & scripting doctors experience is ...