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    BPO Sales Trainer - Johannesburg, South Africa - CallForce

    CallForce background
    Full time
    Description

    BPO Sales Trainer

    CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

    We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.

    Responsibilities

    • Facilitate training group as per Client curriculum requirements
    • Transfer of skills into different campaigns and accounts required for various industries
    • Conduct Training Needs Identification as per project requirements and report findings
    • Attend Quality Calibration sessions and ensure variance is less than 5%
    • Take Calls for minimum 4 hours each month
    • Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
    • Self-upskill on industry updates and relevant knowledge
    • Communicate with team on Knowledge and Skill updates for relevant campaigns
    • Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
    • Coach own Trainees on observed Knowledge and Skill gaps
    • Manage Attrition within Training groups with regular one-on-ones
    • Review Training content and suggest new ways of delivery to improve effectiveness
    • Complete Training Administrative tasks as per set timelines
    • Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
    • Keep up to date with changes by attempting monthly Knowledge Assessment

    Qualifications & Experience

    • Minimum 1 Years' experience as a L&D Sales trainer
    • Experience within BPO Sector
    • Experience in telecommunications industry ideal
    • Experience outbound sales

    Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role


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