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Paarl

    Customer Support Analyst - Paarl, South Africa - beBee Professionals

    beBee Professionals
    beBee Professionals Paarl, South Africa

    2 days ago

    Default job background
    IT Support Freelance Customer Service / Support
    Description
    BeBee Professionals is looking for a Customer Support Analyst to join our team in Paarl.


    The successful candidate will be responsible for providing technical support to customers, troubleshooting customer issues, and responding to customer inquiries.

    The ideal candidate should have a strong technical background, excellent communication skills, and the ability to work independently.


    Responsibilities:

    • Provide technical support to customers via phone, email, and chat
    • Troubleshoot customer issues and provide solutions
    • Respond to customer inquiries in a timely manner
    • Monitor customer feedback and provide feedback to management
    • Maintain customer records and update customer information

    Requirements:

    • Bachelor's degree in Computer Science or related field
    • At least 2 years of experience in customer service or technical support
    • Excellent communication and problem-solving skills
    • Ability to work independently and as part of a team
    • Knowledge of customer service software and databases
    If you are interested in this position, please apply on beBee. We look forward to hearing from you
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