Desktop Support Analyst - Parow, South Africa - The Foschini Group

The Foschini Group

Verified Company

Parow, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job ID:17336
Position Type:

Full-Time
Job Function:Information Technology
Workplace Type:

Division:

TFG Infotec
Province:Western Cape
Location:Cape Town North
Suburb:Parow (Parow)Position Description:

With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we employ top talent to support our key business functions.

Key performance areas:

Manage deployment, installations and maintenance of new/existing desktops, laptops, mobile devices and software
Technology Management [i.e. MS Endpoint Management, EMM (Intune), MS SCCM, EFSS, AD etc.
Technology Management of Apple Mac devices using Jamf Software**:
Analysis and resolution of desktop-related hardware and software problems
Preventative maintenance
Ensuring that SLAs are achieved for Incidents & Service Requests
Ensuring that support processes and documentation/reporting are relevant and optimized to ensure best possible service delivery to end user community
Manage and support project implementation

You should have:

Matric with A+, MCSE or a relevant IT National Diploma
5 years experience within a similar role [Incl. Supporting Windows 7/8.1/10 & 11 environment & Various AppleMac Operating Systems]
Strong desktop OS knowledge and skills (Windows 7 and Windows 10)
Knowledge of Browsers ( Edge, Chrome etc)
Knowledge of Cell phones and Mobile Devices across various brands
PC hardware (diagnostic and troubleshooting) skills
A basic understanding of a Microsoft server and Azure Cloud environment
An understanding of Windows AD environment
An understanding of SMS/SCCM/Intune software deployments and packaging
A working knowledge of MS Office and Office 36
High Professional and customer service orientation
Excellent communication and interpersonal skills dealing with individuals at various business levels / Mostly Senior Managers
To be able to work in a highly pressurized and target driven environment
Work within a team to achieve common goals and work independently
Strong Team Lead and Assertive
Strong analytical skills and attention to detail
A willingness to learn
Valid Driver's Licence