Junior Second Line Analyst-remote Desktop Support - Bellville, South Africa - Job Crystal

Job Crystal

Verified Company

Bellville, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Main Duties/Responsibilities Technical:

Microsoft certified with future accreditations being planned for, and must be committed to writing exams for any course paid for by the client
Experience with remote control technology (Dame ware, VNC,SCCM, Remote Desktop, Remote Assistance)
Experience in desktop operating systems (XP and upward)
Experience in supporting server /desktop operating systems (XP and upwards)
Experience in Active Directory, Group Policy, DNS, DHCP, DFS a clear advantage
Experience in Anti-Virus (Symantec) and other client security products a clear advantage.
Be in a position to be cross trained within the team.
Must actively participate in the PASS12T strategy shift left initiatives
Troubleshooting skills Nontechnical:
A strong serviceoriented ('cando') culture, with a strong focus on the 'internal customer' approach, committed to exceeding customer expectations.
American customer, with a 24 x 7 shift pattern.
BAU will run on the EST time zone e.g. core shift patterns can range from but not limited to 12pm to 9pm / 1pm to 10pm / 3pm 12am and so on.
Solid and stable connectivity while working from home reliable fibre area and LTE connection is essential run the service (video is required)
Eloquence verbal and written skills in English are an essential skill to converse with the US user community.
Good communication skills / fluent English speaker.
Shows ability to work independently as well as in a team
Committed to customer satisfaction and ownership of issues. Committed to share knowledge / information / experiences.
Experience in dealing with all types of users.
Must show strong motivation to further career by going the extra mile for the team
Happy to work remotely without any physical access to the infrastructure
Must have documenting skills and experience
Be willing to engage in some nontechnical, admin activities
Proactive, gogetter, driven individual
To be flexible in approach to times worked, occasionally to work over the standard shift to swap or cover for team member, to be prepared to come in earlier than normal to assist within the team if required.
Able to work OOH if or when required
Required to work SA Public Holidays (as per customer requirements).
Required to work 24/7 shifts