Mark Claasen
Customer Service / Support
About Mark Claasen:
Experienced IT professional with 15+ years in Enterprise IT Operations Analyst role. Expertise in Information Systems & Technology, strong problem-solving, and customer support skills. Proven track record of meeting deadlines and adapting to new technologies.
Experience
Versatile skill set with BCom Informatics degree and certifications in SAP Business Process Integration, Agile Project Management, and Microsoft Certified Professional.
Key strengths: IT Service Delivery, Application Support, Project Management and Support, Data Analysis, Identity and Authentication Services, Exchange Messaging Administration, Business Process Improvement and Integrations, and Computerized Systems Implementations.
Education
- AgilePM Foundation | September 2022 | Agile Project Management Certification
- SAP Academy | May 2022 | SAP Certified Application Associate - Business Process Integration with SAP S/4HANA 1909
- TowerStone Centre | February 2022 | Higher Certificate in Management [Leadership Development Program]
- Udacity | November 2019 | Programming for Data Science for Enterprise
- UNISA | 2018 | BCom Informatics | Major subjects: Information Systems & Business Management
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