Tech Officer: Network Engineer - Port Elizabeth, South Africa - BCXP

BCXP Port Elizabeth, South Africa

6 days ago

Description

Business unit, Department, Reporting

Business Unit

Converged Communications

Department

Network Solutions: Tier 3 Support

Reports To

Manager: Service Operations

Grade

OP1

Core Description

Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports.

Key Deliverables / Primary Functions

Manage change, constantly reviewing design and responding to optimisation changes
Monitor and control the network to ensure its day to day stability
Manage problems and assist with support functions
Contribute to the research and assessment of new technologies as well as customer needs
Monitor service levels and contribute to the development of standards and specifications
Test systems and keep records of technical details on network design, implementation plans and capital projects
Support users and support staff
Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
Provide network administration and support
Integrate systems

Core Functional Skills & Capabilities

Customer ServiceICT KnowledgeInfrastructure Development& SupportProcess OrientationResult OrientationProblem solving

Core Behavioural Competencies

Culture MatchJob MatchDelivering Results & Meeting customer expectationsAdhering to principles and valuesWorking with peopleFollowing instructions & proceduresCoping with pressures & setbacksApplying expertise & Technology

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 6: 3 year Degree/ Diploma/ National Diploma

Experience

2 years relevant experience; experience in CISCO

Networking preferred

Certifications

CCNACISCO Relevant Certification will be an advantage

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control

Level of Engagement

Internal and external stakeholders

Special Requirements / Employment Condition

Valid Drivers license

Workplace / Physical Requirements

Hybrid Remote WorkerRevenue GeneratingBillable

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