MS Engineer L1 - Port Elizabeth, South Africa - Dimension Data

    Dimension Data
    Dimension Data Port Elizabeth, South Africa

    3 weeks ago

    dimension data background
    Description
    Position Overview:

    We are looking for an MS Engineer (L1) to join our team and provide managed services to our clients. You will be responsible for ensuring the operational efficiency of IT infrastructure and systems by proactively identifying and resolving technical incidents and problems. Your focus will be on providing first-line support for standard incidents and service requests, aiming to maintain service level agreement conditions at zero misses.


    Key Responsibilities:

    • Monitor client infrastructure and solutions
    • Identify and resolve problems and errors promptly
    • Investigate and identify root causes of incidents and problems
    • Execute approved maintenance activities
    • Provide support to clients via phone or chat when needed
    • Report and escalate incidents as required
    • Update knowledge articles for continuous improvement

    Requirements:
    • At least 2 years of experience in a service center environment or relevant internship
    • Working knowledge of IP, DHCP, DNS, and Microsoft Office tools
    • Experience with network troubleshooting and support
    • Knowledge of ITIL and relevant certifications such as CCNA
    • Degree in IT/Computing or related field (preferred)