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    Team Leader: Sales Contact Centre - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    3 days ago

    WNS Global Services background
    Description
    Job Description

    Role Purpose

    This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant.

    The Assistant Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions. The overall purpose of the campaign is to facilitate the transaction of US based customers wanting to sell their vehicles via inbound calls and an online platform

    Qualifications

    Qualifications Required

    Essential


    • Matric/Grade 12 or equivalent, with English and Mathematics

    Preferred


    • A relevant tertiary qualification

    Experience Required

    Essential


    • Proven track record of delivering against client, customer and business outcomes.


    • Minimum of 3+ Years relevant management experience working in a fast paced inbound or outbound sales and service centric contact centre environment

    Preferred


    • Experience managing Omni-channel customer operations


    • 3+ Years' experience working within a BPO contact centre


    • Relevant working experience with international customers in a contact centre environment an advantage

    Additional Information

    Must be able to work the following operational hours:

    · 5 days a week,Monday to Friday between 2PM and 11 PM

    · Public holidays

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