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    Retentions Consultant - Johannesburg, South Africa - Energy at Work Projects

    Energy at Work Projects
    Energy at Work Projects Johannesburg, South Africa

    1 hour ago

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    Contract
    Description

    One of the largest banking giants is currently seeking Retentions Consultants to be based in their call centres

    Key Responsibilities:

    • Exercise dynamic and innovative retention methods in order to retain our clients. For example: if premium is a problem for client; downgrade or reduce cover, offer discounts.
    • Validate policy for retained client is captured timeously and accurately.
    • Analyze client need, identify appropriate product and action opportunities for cross-selling and up-selling.
    • Grow existing client base.
    • Adhere to underwriter's rules and business procedures.
    • Negotiate with Product Owners, Underwriters where required to find a solution and way forward for the policy to continue, especially at reinstatement of a policy.
    • The entire process must be conducted telephonically.
    • Resolves insurance related queries and complaints from customers.
    • Ensures that all targets are met.
    • Facilitates the development of customer and business loyalty through relationship management and consistently portray a professional corporate image in accordance with the values of the bank.
    • Query resolution within turnaround times to avoid complaints.

    Qualifications & Experience

    Qualification

    • Matric
    • A minimum of 120 Insurance credits
    • Relevant qualification (certification, Diploma, Degree)
    • Regulatory Exams
    • FAIS
    • Requirements include Class of business (COB) and compliance training

    Experience

    • Minimum of 2 years insurance industry experience;
    • Short Term Insurance Experience
    • Minimum of 2 years call center/telephone experience;
    • Minimum of 1-year sales/ retention contact center experience.
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