Retentions Consultant - Randburg, South Africa - TLT Appointing
Description
Policy retention (saves) as per the guidelines provided in the Retention SOP.- Making contact with clients who's premiums have not been paid or stopped.
- Policy reinstatements (following cancellation) as per the guidelines provided in the Retention SOP.
- Identify and resolves customer issues through existing and creative retention techniques
- Exercise creative negotiation and upselling technique to motivate customers to continue the relationship with SAU
- Negotiate with Customers within the approved and documented guidelines as per the Retentions SOP.
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
License/Certification:
- RE5 (preferred)
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