Yongama Nkofunga

Yongama is a knowledgeable Honours graduate in Development Studies from Nelson Mandela University with extensive background in community development and using superior communication skills to build meaningful, trusting relationships with clients. She is in her early stages of her development practitioner career and is hoping to gain experience in the field and other relative fields. She is looking to expand her knowledge in the field of Social Performance, Renewable Energy sector. She is very passionate about discovering newer, simpler, cost-effective, and innovative ways to contribute to and encourage development.

Emergency Assist Advisor   February 2023-Current

King Price Insurance - Pretoria, South Africa

As an Emergency Assist Advisor, I am responsible for providing expert assistance to customers with motor breakdown and home emergency insurance inquiries; this includes delivering top-notch customer service, serving as the primary point of contact during emergencies for clients.

Retentions Specialist   July 2022-February 2023

Merchants (Xfinity) - Johannesburg, South Africa

As a Retentions Specialist I was responsible for retaining customers that want to cancel their subscriptions, including designing and implementing customer retention strategies to increase loyalty. In addition to this, I analysed customer feedback and compiled reports for sales managers.

Administrator   October 2021-March 2022

Tibaa Consulting Engineers & Project Managers – Port Shepstone, South Africa

As an administrator my roles were to prepare, organize and store information in paper and digital form. I also dealt with queries on phone and by emails, welcomed visitors at the reception, managing diaries, scheduling meetings, and booking meeting venues. I arranged travel and accommodation and managed the project engineer’s schedules.

English as a Foreign Language Teacher   August 2020-September 2021

MPC Connect - Port Elizabeth, South Africa 

As an English Tutor I delivered English learning through online video lessons. Led online discussions of the course material through forums and web chat, responded to student comments and questions posted online, graded student’s scripts and tasks and provided them with feedback.

Resident Assistant  January 2019-December 2019

South Point Off-Campus Accomodation - Port Elizabeth, South Africa 

As a Resident Assistant I logged maintenance issues reported by tenants in maintenance reports, planned, organized, and hosted events for students who resided in the building. Drafted budget proposals for themed building events, represented tenants’ complaints and concerns and ensured the smooth running of the building.

Bachelor of Arts Honors in Development Studies (Qualitative Research)-2021

Bachelor of Arts in Development Studies (Majored in Economics & Development Studies)

Both qualifications were acquired at Nelson Mandela University - Port Elizabeth, EC