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    Workforce Management Management Junior Consultant - Johannesburg, South Africa - 5D Tech Systems

    5D Tech Systems
    5D Tech Systems Johannesburg, South Africa

    3 days ago

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    Contract
    Description

    KEY RESPONSIBILITIES:

    • Design and plan WFM systems
    o Understand the WFM environment and assist to configure the system according to the customer's requirements
    o Identify and advise on business and system processes
    o Advise and guide customers on business processes and policies
    o Scope Technical and Functional design documents
    o Configure the customer's rules within the setup of the system
    o Facilitate the population of the blueprint
    o Consult with and advise customers on best practices, industry standards, and legislation compliance within the customers' WFM space


    • Integrate WFM system with customers systems
    o Identify which systems the WFM system needs to be integrated with from the blueprint


    • Implement WFM system for customers
    o Configure the system according to the blueprint
    o Facilitate user acceptance testing with clients
    o Deploy the WFM system


    • Conduct Training for WFM customers and Internal requirements
    o Develop training material and slide decks
    o Conduct end user training with client's end users and super users
    o Continually develop own skills to improve training methods and product knowledge
    o Keep skills updated by attending regular training on the UKG training portal
    o Hand Hold end users and day to day operation teething problems


    • Project Closure and debrief
    o Participate and contribute to project post-mortem meetings


    • Provide after sales support
    o Provide end to end system support to clients (on-site and remote)
    o Attend to assigned service calls promptly for optimum resolution
    o Use the UKG global support system to log and resolve complex product issues
    o Provide Help Desk support
    o Provide root cause analysis upon customer's request

    CORE RESPONSIBILITIES:

    • Constantly and proactively Learn about and understand the entire UKG Application product line
    o Use the UKG On-line library as a source of technical information
    o Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
    o Stay abreast of changes that occur in UKG day-to-day business
    o Participate in Web Virtual Training / Webinars when available
    o Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.
    o Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel.


    Educational Qualifications:
    Essential


    • Matric
    • Diploma or Degree in Information Technology or equivalent
    • UKG Certification
    Advantageous


    • Microsoft certifications
    Experience


    • At least - 3 years' experience in working with UKG systems (Workforce Central & Workforce Pro), applications, customer environments.
    • PC application software experience (MS Office Suite)
    • Time and Labour management system experience
    • Experience implementing or supporting enterprise software applications and hardware used in web environments
    • Experience with requirement gathering, documentation, solution design and implementation
    Skills
    Essential


    • Knowledge of Mobile technology
    • Knowledge of Cloud computing
    • Knowledge of various browsers
    • Presentation Skills
    • Excellent customer relations skills
    • Soft skills associated with effective customer communications and account management
    • Ability to coordinate and organize multi-tasks to achieve training vision
    • Time management skills
    • Windows server experience
    • Ability to multi-task
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