Junior Claims Consultant - Johannesburg, South Africa - Marvel Placement Consultants

Marvel Placement Consultants

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Junior Claims Consultant

Minimum Requirements:

Matric.
Essential: FAIS qualification.
Essential:

Regulatory Exams:
RE5.

Minimum of 5 years of claims experience.
Experience with relevant Claims Systems (Cardinal 360, CIMS or Flexi)
Proficient in Microsoft Office and Advanced Excel.
Knowledge of insurance practices, markets, and competitors.
Binder experience.

Roles and Responsibilities:

Claims Processing:

Register all claims promptly within 2 hours and refer to insurers as needed.
Adhere strictly to mandated procedures.
Quickly appoint assessors or loss adjusters when necessary.
Capture payments and process credits on the same day.
Address recoveries within 7 days and follow up within 30 days.
Conduct weekly followups on outstanding invoices.
Finalise claims promptly upon receipt of final correspondence.
Expedite relevant claims for quick resolution within 48 hours.
Keep clients updated on claim progress through the diary system.

System Administration:

Amend estimates promptly upon receipt of new quotes or assessor reports.
Ensure accurate completion of all relevant fields as per procedure.
Immediately record or save documents and conversations on the system.
Log all telephonic conversations with content, dates, and times.

Policy Amendments and Risk Management:

Notify underwriters promptly upon receipt of claim forms.
Alert underwriters immediately to claims revealing adverse risk features.

Diary Management and Business Acumen:

Maintain an uptodate diary daily.
Stay in contact with service providers to remain informed of any changes.
Stay abreast of relevant legislation affecting business processing.

Client Focus and Accountability:

Respond professionally and accurately to client queries within 1 day.
Ensure compliance with system procedures and information recording.
Deliver on promises made.
Provide personal and proactive client service, answering the telephone promptly.

Financial Discipline and Office Efficiency:

Accurately report monthly data in a timely manner.
Maintain office equipment and minimize costs.
Adhere to open plan office protocols and keep workspace organised.

Compliance and Record Maintenance:

Ensure compliance with FICA and FAIS requirements.
Maintain concise and courteous written communication.

Service Providers and Effective Communication:

Cultivate professional relationships with service providers to meet client expectations.

Closing Date:

Submissions for this vacancy will close on 22 May 2024, however, you will still have the opportunity to submit your CV for this position till 14 June 2024.

Please Note:

PoPI Act:

Please note that Marvel Placement Consultants adhere to the POPI Act (Act No.

4 of 2013:

Protection of Personal Information Act, Section 9 of PoPI states that "Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive".