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    Operations Manager(IFS) - Cape Town, South Africa - Blue Pearl PTY LTD

    Blue Pearl PTY LTD
    Blue Pearl PTY LTD Cape Town, South Africa

    Found in: Talent ZA C2 - 1 week ago

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    Description
    Job Description

    The Operations Manager (IFS) plays a critical role in overseeing the effective utilization and optimization of the Integrated Financial System within the organization.

    This role involves managing day-to-day operations, driving process improvements, and ensuring compliance with financial regulations and standards.


    RESPONSIBILITIES:

    • Document and review problem records
    • Review and update standby roster
    • Review and log demand list for ops improvements
    • Service review
    • Capacity planning
    • OEM support report
    • Schedule and chair CAB
    • Prepare Weekly Ops Report for Weekly Ops meeting
    • Continuous improvement initiatives
    • Ensure that operational performance targets are adhered to

    Requirements

    SKILL SET(IFS):


    • Strong understanding of IT FSM service management processes and ITIL best practices
    • In-depth knowledge of IFS IT Service Management Suite and its modules
    • Good understanding of IT operations, including IT infrastructure, networking, and security
    • Understanding of compliance and governance requirements, such as data privacy, security, and auditing.
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