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    Travel Consultant - Cape Town, South Africa - Tower Group

    Tower Group
    Tower Group Cape Town, South Africa

    9 hours ago

    tower group background
    Description

    Our client based in Cape Town is looking for a friendly, energetic and driven Travel Consultant to complement our vibrant office environment and to handle international tour operator enquiries.

    The candidate should be confident, self-motivated and goal driven.

    If you are detail-orientated and accurate this might be the role for you. The position is within our India & Middle East Division.

    Key Performance area:

    • Having a passion for the travel industry.
    • A Minimum of 5 years inbound tour consulting experience required.
    • Experience with working with overseas tour operators.
    • In depth product and destination knowledge of Southern Africa.
    • All-rounder, with experience in FIT and ad hoc group quoting and processing.
    • Experience with designing itineraries for ADHOC tailormade enquiries.
    • Experience with creating & quoting packages for agent websites.
    • Attention to detail.
    • Specialist advice on destination to agents.
    • Apply strong sales techniques to convert potential business.
    • Quoting of itineraries and related services.
    • Processing of converted quotes to bookings from cradle to grave.
    • Handling of an after-hours phone on a rotational basis.
    • Ability to work on Microsoft Word.
    • Ability to professionally, communicate via e-mail as well as telephonically.
    • Figures orientated.
    • A creative edge.
    • A good comprehension of protocol involved with senior management of corporate customers.
    • A team player – thus someone who can receive directive from colleagues when need to achieve a mutual goal.
    • Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price.
    • Strong negotiating skills with both suppliers and clients.
    • Take ownership ensuring all elements are taken care of in a professional and organized manner.
    • Must be able to multitask between current & new quotes.

    In addition, the employee should be able to:

    • Extend excellent customer service.
    • Be honest, creative, positive, and fair.
    • Fit in with our company culture.
    • Conduct themselves professionally and graciously over the phone and email.
    • A can-do attitude with the ability to be proactive and enthused about their work.
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