Mehnaz Robyn

I currently serve as an Independent Contractor/ Consultant for a busy HR firm where I run the day-to-day operations and supervise a team of 40 employees based at an Inbound Call Centre that provides medical aid confirmation of benefits. My strengths in improving my administration skills have earned repeated praise and formal recognition from the company’s MD.

Your Company would benefit from my administrative and managerial skills. I offer:

I have Eight years overall administration experience with three years consecutive experience in effectively executing the daily operations in the office along with HR administration, Payroll and Bookkeeping via Sage as well as serving as a trusted Personal Assistant to the MD with the ability to maintain confidentiality at mPower People Solutions.

I have 4 years of experience in Customer Service training where I train new and old employees on how to provide better customer service and satisfaction through workplace programs, either on a one-on-one basis or with new staff in groups of 10 – 15. I also create training programs to increase their work performance and create and implement incentive plans to ensure the staff are happy in the call center environment and feel valued.

My office management skills, recruitment; diary management; record keeping; travel logistics; preparing reports; administering records management systems; and developing Excel spreadsheets

The ability to anticipate our Client’s needs, following through on all details and tactfully handle conflict management physically and telephonically in a dedicated manner.

The ability to work independently without supervision and remotely

Including a solid foundation in MS Office Suite (Word, Excel, PowerPoint and Access), SARS, Sage Accounting and Payroll.

2023 - TEFL Course – 120 hours at The Teacher Record

2014 - National Diploma Public Management (N4 – N6 Certificates) at Northlink College

2010 - National Senior Certificate at Rocklands Senior Secondary School