Travel Consultant - Camps Bay, South Africa - HotelJobs

HotelJobs

Verified Company

Camps Bay, South Africa

2 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.

Our Travel support team seeks a Travel consultant to join their team.

You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.

Minimum Requirements:

Matric
Tourism / Hotel qualification advantageous
Strong OPERA experience
At least 2 years in Reservations / Groups reservations

Duties and Responsibilities:

Maintain high standard of customer service through excellent communications skills
Adopting a cando attitude
Assist in investigating and resolving customer complaints
Upsell and promote all Village and life products
Quotations done with precision
Confirmation and proforma invoices issued an time and according to procedures
Follow up and hand over all details of group bookings to operations
Maximise revenue sales and occupancies
Accurately record and process all reservations through various channels, and capture on OPERA
Book transfers and accurately record with travel company and guest
Meal reservations confirmed in advance and communicated to venue
Liaison with clients and VnL properties maintain cordial relationships
Process amendments to reservations such as extensions, early departures etc.
Manage 'no show' reservations by investigating and recording
Record special billing arrangements
Liaise with Reservations / finance & Sales manager for all reservations requiring credit approval
Maintain knowledge of special rates/promotions
Immediate communication to front office on the day's arrivals
Follow up n provisional bookings
Ensure bookings are confirmed and payments are cleared to the bank
Follow up special requests, tourism service bookings and arrival times
Communicate any special / VIP bookings to Reservations manager and Front Office
Guest complaints follow up
Accept waitlist reservations and record on PMS