Operations (Travel Specialist) - Sandton, South Africa - HR Genie

    HR Genie
    HR Genie Sandton, South Africa

    1 month ago

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    HR Genie background

    Job Title: Reservations Coordinator at &Beyond

    Key Outputs:

    • Constant and clear communication with colleagues, agents, operators, guests, and suppliers via phone and email.
    • Managing the reservations process from bookings confirmation to finalization, including invoicing and travel documents.
    • Strict adherence to turnaround times based on standard operating practices.
    • Saturday and Public Holiday duties on a rotational basis.
    • Providing backup support for colleagues in their absence.
    • Expanding product knowledge through training sessions.
    • Upholding &Beyond's core values of Care for people, land, and wildlife.

    Knowledge Required:

    • Good knowledge of destinations promoted by &Beyond in South, Southern, and East Africa.
    • In-depth geographical, logistical, and product knowledge of South, Southern, and East Africa.
    • Understanding of delivering excellent service to Travel Planners and guests.
    • Familiarity with Tourplan or a similar booking system.
    • Willingness to learn, strong organizational ability, lateral thinking, and initiative.

    Skills Required:

    • Fluency in written and spoken English.
    • Excellent communication skills.
    • Organizational skills, including time management and task prioritization.
    • Proficiency in Word, Excel, PowerPoint, and Outlook.
    • Knowledge of Web reporting portals.
    • Understanding of the travel industry and market operations.
    • Attention to detail and ability to work in an orderly manner.
    • Experience with Tourplan and WETU, quantitative and qualitative data, sales processes, and brand representation.
    • Teamwork, conflict management, and interpersonal abilities.
    • Efficient paperless and database filing and management.
    • High energy levels, ability to add value, and flexibility in working hours.
    • Self-driven, responsible, fun, and passionate about the job.
    • Proactive, with a sense of urgency and quick problem-solving skills.

    Personal Characteristics:

    • Good interpersonal skills.
    • Strong sense of urgency and passion for guest satisfaction.
    • Diligence, self-motivation, and meeting deadlines consistently.
    • Willingness to share knowledge and inspire others.

    Experience Required:

    • Minimum of 3 years tour operating experience.
    • Experience with Tourplan and WETU is advantageous.

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