Operations (Travel Specialist) - Sandton, South Africa - HR Genie

    HR Genie
    HR Genie Sandton, South Africa

    1 month ago

    Show more Collapse job
    HR Genie background
    Description

    Job Title: Reservations Coordinator at &Beyond

    Key Outputs:

    • Constant and clear communication with colleagues, agents, operators, guests, and suppliers via phone and email.
    • Managing the reservations process from bookings confirmation to finalization, including invoicing and travel documents.
    • Strict adherence to turnaround times based on standard operating practices.
    • Saturday and Public Holiday duties on a rotational basis.
    • Providing backup support for colleagues in their absence.
    • Expanding product knowledge through training sessions.
    • Upholding &Beyond's core values of Care for people, land, and wildlife.

    Knowledge Required:

    • Good knowledge of destinations promoted by &Beyond in South, Southern, and East Africa.
    • In-depth geographical, logistical, and product knowledge of South, Southern, and East Africa.
    • Understanding of delivering excellent service to Travel Planners and guests.
    • Familiarity with Tourplan or a similar booking system.
    • Willingness to learn, strong organizational ability, lateral thinking, and initiative.

    Skills Required:

    • Fluency in written and spoken English.
    • Excellent communication skills.
    • Organizational skills, including time management and task prioritization.
    • Proficiency in Word, Excel, PowerPoint, and Outlook.
    • Knowledge of Web reporting portals.
    • Understanding of the travel industry and market operations.
    • Attention to detail and ability to work in an orderly manner.
    • Experience with Tourplan and WETU, quantitative and qualitative data, sales processes, and brand representation.
    • Teamwork, conflict management, and interpersonal abilities.
    • Efficient paperless and database filing and management.
    • High energy levels, ability to add value, and flexibility in working hours.
    • Self-driven, responsible, fun, and passionate about the job.
    • Proactive, with a sense of urgency and quick problem-solving skills.

    Personal Characteristics:

    • Good interpersonal skills.
    • Strong sense of urgency and passion for guest satisfaction.
    • Diligence, self-motivation, and meeting deadlines consistently.
    • Willingness to share knowledge and inspire others.

    Experience Required:

    • Minimum of 3 years tour operating experience.
    • Experience with Tourplan and WETU is advantageous.

    We have other current jobs related to this field that you can find below

  • Servest Careers

    Pest Control Operator

    4 weeks ago


    Servest Careers Sandton, South Africa

    Servest Office Services, a division of the Servest Group has an open vacancy for a qualified and registered Pest Control Operator to join the team. This position is for the Gauteng West Branch. The successful incumbent will be reporting to the Operations Manager. · ...


  • Nimble Credit Solutions Sandton, South Africa Full time

    Reporting to: Head of Specialised Recoveries · Location: Johannesburg, Sandton · ABOUT US · Nimble Group is a specialist financial services firm that provides credit management solutions to established credit grantors across the banking, retailer, and service-providing industries ...


  • BDO South Africa Sandton, South Africa Permanent

    Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge, and choosing accoun ...

  • Bidvest International Logistics

    Storeman Operator

    2 weeks ago


    Bidvest International Logistics Sandton, South Africa

    Bidvest International Logistics is looking to employ a skilled Storeman Operator/ MHE Operator with an F5/F3/F2 license who will be responsible for cargo handling, operational, administration and system functions. The successful incumbent will cover a range of warehouse activitie ...

  • Premier

    Production Operator

    2 weeks ago


    Premier Sandton, South Africa

    Purpose of the job: · Ensuring achievement of line production targets and efficiencies of the production line for which the production Operator is responsible, includes the managing the line in terms of quality, cost, delivery, safety & morale. · Responsibilities: · Carries out t ...

  • Publicis Commerce

    DTP Operator

    3 weeks ago


    Publicis Commerce Sandton, South Africa Full time

    Job Description · Here is what you will be doing - key tasks and responsibilities: · The list of tasks or duties and responsibilities is not exhaustive, candidates may be expected to carry out additional duties or responsibilities, which fall reasonably within the ambit of the ...

  • Servest Careers

    Operations Manager

    3 weeks ago


    Servest Careers Sandton, South Africa

    Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Operations Manager position reporting to the Branch Manager to be based at our Johannesburg Office. The position is for their Cleaning Division. · ...

  • PPS Recruitment

    Operations Consultant

    2 weeks ago


    PPS Recruitment Sandton, South Africa

    The consultant will be responsible for: · Providing administrative, client, and membership services within Intermediary Services and across the Life Operations business. · Creating a client experience focused on convenience, effortlessness, and personalization, tailored to each i ...

  • Motus Corporation

    Manager: Operation

    2 weeks ago


    Motus Corporation Sandton, South Africa

    Europcar, one of South Africa's leading car rental companies which prides itself on delivering world-class service excellence, has an exciting opportunity available for a Branch Manager at the OR Tambo Airport. · ...

  • Land Bank Careers

    Operations Manager

    3 weeks ago


    Land Bank Careers Sandton, South Africa

    (Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance la ...


  • Motus Corporation Sandton, South Africa

    Europcar, a leading car rental company, is looking for a proactive team player to join their Compliance team who is based at the Head Office in Bruma. Applications are encouraged from those who thrive in administrative work. The ideal candidate are those who have great attention ...


  • Kontak Recruitment Sandton, South Africa Full time

    Capital Operations Administrator (JB4488) · Sandton, Johannesburg, Gauteng · R R15 000 per month CTC · Permanent · A leading provider of automated cash management and payment solutions within the retail community is looking for an experienced and skilled capital operations admini ...


  • NS Sandton, South Africa

    Basic Job Summary · The purpose of this role is to align and drive the overall operations strategy for the Agency. The operations and technology director heads up the resource management, procurement, production and facilities teams and is answerable to EXCO. They ensure that the ...


  • Rand Water Sandton, South Africa

    Rand Water is currently looking for a Senior Operations Engineer who will be responsible for the management and optimization of the operations engineering systems and asset life cycle management. Also provide insight and experience in specialised fields within Operations. · ...


  • Dimension Data Sandton, South Africa

    Functieomschrijving · Looking for greater control over your career path? This role in Data Centre Operations might just be the perfect fit for you. Keep on reading to learn more. · Data Centre Operations (DCO) personnel oversee the day-to-day operational tasks on-site and collabo ...


  • PNet (Pty) Ltd Sandton, South Africa Full time

    Job Description · Lead, develop and manage the Commercial Operations function across different teams and various locations in South Africa. · Ensure smooth functioning and collaboration across all areas of sales operations, marketing, and finance, ensuring that they are optimise ...


  • Dimension Data Sandton, South Africa

    Functieomschrijving · As a SharePoint Operations Manager, you'll be responsible for the day-to-day operations of SharePoint Operations. You will ensure that our systems are up and running at all times with minimal downtime. You will manage all aspects of the environment including ...


  • PPS Recruitment Sandton, South Africa

    A member of the PPS Life Insurance Operational Finance team reporting to the Operational Finance team manager. This role will be responsible for the end-to-end commission process for external Brokers and including but not limited to commission payments and analysis, queries, and ...


  • PPS Recruitment Sandton, South Africa

    This role reports to the Operational Finance Team Manager. The main purpose of this role is to process daily collection files, daily upload files, fixing of billing files, daily queries to be answered, daily management of workflows and the exceptions report. Accurately update the ...


  • Publicis Media Sandton, South Africa Full time

    Job Description · Advertising Operations Manager · Job Purpose: · The functions of this role include working as a liaison that connects Publicis Groupe clients (across the Agency brands) with the Paid Media specialists. · The role can include client interaction and being the key ...