Jobs

    Operations (Travel Specialist) - Sandton, South Africa - HR Genie

    HR Genie
    HR Genie Sandton, South Africa

    11 hours ago

    HR Genie background
    Description

    KEY OUTPUTS:

    Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers, telephonically and via email.

    Managing the reservations process including handling of bookings from Confirmed to finalising, including invoicing and travel documents

    Ensuring turnaround times are strictly adhered to according to standard operating practices

    Saturday duty on a rotation basis

    Public Holiday duty on a rotation basis

    Backup for colleagues when they are away from the office

    Expanding product knowledge through attending training sessions

    Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife

    KNOWLEDGE REQUIRED:

    A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa

    An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa

    Good understanding of delivering excellent service to Travel Planner/guests

    An in-depth knowledge of Tourplan or a similar booking system

    A willingness and aptitude to learn

    Good organisational ability

    Lateral thinking ability

    Initiative

    SKILLS REQUIRED:

    Communication skills and fluent in written and spoken English

    Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail

    Computer literate with experience with Word, Excel, PowerPoint and Outlook

    Web reporting portal

    Understanding of travel industry through study or work experience

    Market knowledge and how it operates

    Attention to detail extremely vital

    Working in an orderly manner to ensure that files can be continued by other Consultants when necessary

    Working knowledge of Tourplan and WETU

    Understanding of quantitative and qualitative data

    Relevant understanding of the Business to create strategy and making commercial decisions

    Sales process and methodologies

    Sales and Brand representation

    Guest/Client delight

    Teamwork and interpersonal skills

    Conflict management and resolution

    Paperless filing and Database filing and management

    Good organisational ability

    Initiative

    High energy levels needed

    Must be able to ADD VALUE

    Able to travel; flexibility in terms of working hours

    Self-driven; very responsible but fun; passionate about &Beyond

    Proactive, have a sense of urgency and be able to act quickly to resolve problems

    PERSONAL CHARACTERISTICS:

    Good interpersonal skills

    Sense of urgency

    Passionate about guest delight

    Diligence and self-motivation to meet deadlines and keep on top of your job

    Willingness/ability to share information and teach and inspire others

    EXPERIENCE REQUIRED:

    Must have at least 3 or more years tour operating experience

    Tourplan experience is an advantage

    Wetu experience is an advantage

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