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    Technical Support Analyst - Soweto, South Africa - beBee Professionals

    beBee Professionals
    beBee Professionals Soweto, South Africa

    Found in: beBee Professionals ZA - 6 hours ago

    Default job background
    Customer Support Representatives Freelance Customer Service / Support
    Description
    BeBee Professionals is looking for a Technical Support Analyst to join our team in Soweto.


    The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and resolving customer inquiries.

    The ideal candidate should have a strong technical background, excellent problem-solving skills, and excellent communication skills. They should also have experience with customer service, troubleshooting, and problem resolution.


    Responsibilities:

    • Provide technical support to customers via phone, email, and chat
    • Troubleshoot technical issues and resolve customer inquiries
    • Identify and document customer issues
    • Provide customer feedback to management
    • Monitor customer satisfaction

    Requirements:

    • Bachelor's degree in Computer Science or related field
    • At least 2 years of experience in technical support
    • Excellent problem-solving skills
    • Excellent communication skills
    • Experience with customer service, troubleshooting, and problem resolution
    If you are interested in this position, please apply on beBee today
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