- Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
- Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
- Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, and employment standards
- Counsel and coach all colleagues on job related issues, career development and performance management.
- Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision and disciplinary action to result in consistent application of policies and procedures.
- Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
- Coordinate the annual hourly and salary compensation reviews.
- Manage Talent & Culture projects together with the Talent & Culture Manager as required.
- Champions training and development at all levels for the property.
- Ensures all Fairmont Hotels and Resorts/ AccorHotel's standards are implemented and adhered to
- Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
- Ensures each new Heartists attends the mandatory induction program.
- Facilitates Heartist Campaign 1-4 and 5-8 during as per required timeframes.
- Maintains up to date Job Descriptions for each position in the hotel.
- Maintains up to date Individual Training Plans for each position in the hotel.
- Oversees Hotel Training committee and Departmental Trainers.
- Oversees the Employment Equity committee as appointed Management representative and oversees the completion of the annual Equity Reports with the assistance of the T&C Manager, in consultation with the EE committee.
- Ensures all new hires receive an up to date job description, initial training outline, and professional development interview from their leader.
- Develops and distributes training and development schedule each quarter and produces a monthly calendar.
- Coaches Heartists at all levels regarding training and educational opportunities.
- Assists in the implementation of new corporate initiated programs as directed.
- Responsible for Hotel Educational Assistance Policy administration, communication and produces usage reports accordingly.
- Promotes AccorHotel's learning capabilities.
- Attends hotel shift briefings and takes part in the hotel Duty Manager Program.
- Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
- Champions the Charity Committee and all Corporate Social Investment Projects.
- Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
- Creates and implements new Talent & Culture programs as needed.
- Coordinates and Updates the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel.
- Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
- Supports the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.
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