Application Development Manager - Cape Town, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Job Description

To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals

  • Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
  • Produce or review budget reports to make sure they accurately reflect work activity
  • Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
  • Escalate potential budget risks that may lead to increased costs or financial losses
  • Present work proposals on planned activities that will require financial resources
  • Allocate and approves expenditure
  • Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
  • Ensure full understanding of customer needs to deliver a quality service
  • Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
  • Communicate how customer service solution will be implemented and secures buyin
  • Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
  • Ensure resolution of customer queries and complaints timeously and ownership of issues
  • Analyse customer feedback to help improve customer service
  • Propose ideas to improve customer service
  • Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin
  • Engage in crossfunctional relationships to obtain and to provide work support
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
  • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
  • Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
  • Develop and implement an area operational plan in achievement of Business objectives
  • Understand competencies and skills required for own and employee's development and performance
  • Identify development needs and select effective solutions to address own and employee development needs
  • Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
  • Provide on the job coaching and guidance
  • Manage team delivery against goals in the area of responsibility
  • Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
  • Participate in Talent Management practices and processes in line with HR policies and procedures
  • Implement employment equity plan targets in all recruitment and employee movement activities
  • Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
  • Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
  • Set relevant stretch goals for team and motivate achievement
  • Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
  • Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
  • Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
Education and Experience

  • Degree/Diploma in IT Related field
  • Campaign Management platform
  • Working on Difference Software
Job Details

Application Closing Date

14/05/24
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