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Franschhoek

    Assistant Hotel Manager - Franschhoek, South Africa - Leeu Collection South Africa (Pty) Ltd.

    Leeu Collection South Africa (Pty) Ltd.
    Leeu Collection South Africa (Pty) Ltd. Franschhoek, South Africa

    Found in: Talent ZA C2 - 4 days ago

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    Full time
    Description

    The Assistant Hotel Manager's role is to enhance the operational efficiency and service quality of the Hotel by, in conjunction with the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

    You will excel in this role if you are an efficient, solutions-driven individual who enjoys a fast-paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

    Main Responsibilities:

    • Responsible for managing the full operations, service, logistics and activities of the Hotel Team, under the guidance of the Hotel Manager.
    • Ensure that guests receive exceptional levels of personalised service while working closely with the relevant Hotel Teams and Hotel Manager.
    • Assist the Heads of Departments in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
    • Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
    • Develop, implement and monitor systems and methods that capture and communicate guest preferences, likes and dislikes as appropriate, without compromising their privacy.
    • In conjunction with HR, support the selection of appropriately competent employees who reflect a high degree of service orientation, professional charm and who can uphold the company values.
    • Create an environment that contributes to highly positive employee engagement and commitment to the job.
    • Implement practices and activities to support the continues development of leaders and employees.
    • Monitor department attendance and leave balances to prevent unnecessary expenditure on staffing.
    • Liaise with all 3rd party partners regarding day-to-day operations.
    • Ensure that the hotel achieves its financial objectives, as well as guests' satisfaction requirements.
    • Monitor the usage of equipment and consumption of stock.
    • Work closely with finance and purchasing, to ensure inventory and par stock levels are appropriate to ensure consistent levels of quality service.
    • Have an in-depth knowledge and understanding of all F&B processes and procedures with a strong knowledge of food, wine & spirits.

    Skills and Attributes:

    • Ability to confidently operate within a fast-paced and challenging environment.
    • Effective complaint handling.
    • Demonstrate exceptional organizational and leadership skills.
    • Excellent written and verbal communication skills.
    • Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
    • Personal and professional integrity of the highest standard.

    Experience and skills:

    • Minimum of 3 - 5 years Assistant Hotel Management or Senior Duty management experience within a 5* Hotel/Property
    • Tertiary qualification in Hospitality or Hotel Management beneficial
    • Advanced computer skills including MS office, including e-mail and internet.
    • Experience with Protel PMS advantageous.
    • Valid driver's licence.
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