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Franschhoek

    Night Auditor - Franschhoek, South Africa - Leeu Collection South Africa (Pty) Ltd.

    Leeu Collection South Africa (Pty) Ltd.
    Leeu Collection South Africa (Pty) Ltd. Franschhoek, South Africa

    3 days ago

    Default job background
    Full time
    Description

    Experience and skills:

    • Experience in a 5 star luxury hotel environment
    • Excellent knowledge of Franschhoek area and surrounds
    • Excellent interpersonal skills to be able to interact with all guests
    • Excellent communication skills in English, both written and verbal
    • Excellent knowledge of food and beverage, general knowledge about news and current affairs
    • Excellent track record in housekeeping, food and beverage, as well as butler duties
    • Proven track record in hospitality management, especially dealing with guests
    • Ability to be always courteous, calm under pressure and putting guests first
    • Computer literate in Microsoft office and Protel.

    Inherent Requirements:

    • Degree or diploma in Hospitality.
    • Valid driver's license
    • Ability to work shifts and be flexible in other departments
    • Exceptional attention to detail
    • Ability to anticipate guests needs and exceed guests' expectations
    • Enthusiastic and passionate about guests, their needs and preferences
    • Preference will be given to candidates from Franschhoek and neighbouring areas

    Main Responsibilities:

    • Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift
    • Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams
    • Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department "roll-over" procedures are correctly run.
    • Ensuring that all guests' special requests, requirements are met by all departments and communicated clearly.
    • Upselling of other Leeu Collection facilities and services including our affiliates.
    • Adhere to and maintain Health and Safety standards
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