Guest Relations Officer - Stellenbosch, South Africa - Proactive Recruitment

Proactive Recruitment

Verified Company

Stellenbosch, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

A renowned establishment and wine estate in Stellenbosch is looking for a professional Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures.

The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.

RESPONSIBILITIES:

Welcome and introduce the property to guests;
Check-in and check-out guests;
Pass all relevant guest information on to various departments as required;
Assist guests with bookings, tours and transfers, build and create guests itineraries;
Ensuring that all guest information and rates are correct;
Guests liaison to all outside guests and assist Indochine restaurant when needed;
Update guest's profiles on Protel;
Report to the manager on duty regarding any related maintenance concerns;
Prepare welcome letters and registrations cards;

Manage:

Day sheet guests itinerary document;
Guests' daily Call log;
Calls and guest concerns;
Assist reservations with lodge guests' bookings, and messages;
Assist Spa, Housekeeping and restaurant when required;
Assist with lunch and dinner bookings on Dine-plan as required;
Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
Ensure all transfers are booked, tracked and charged;
Required 2 Night audit duties per month

REQUIREMENTS:

Hospitality Certificate/Diploma;
At least 3+ years experience in a similar role;
Previous experience working on Protel + Protel Air
Very strong computer and great administration skills;
Passionate about the hospitality industry;
Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic);
Strong customer service orientation with excellent people skills;
Ability to maintain a professional working relationship with all departments and across cultures and religions;
Comfortable in dealing with very distinguished clientele;
Must be well-presented;
Friendly, helpful and outgoing;
Natural warmth and friendliness;
Punctual & self-disciplined;
Extreme attention to detail;
Pro-Active and a team player;
Reliable transport to and back from work