Guest Relations Officer - Stellenbosch, Western Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Stellenbosch, Western Cape, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Wine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures.

The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.

Welcome & introduce guests
Checkin and checkout guests
Pass all relevant guest information on to various departments as required
Assist guests with bookings, tours and transfers, build and create guests' itineraries
Ensuring that all guest information and rates are correct
Guests' liaison to all outside guests and assist onsite restaurant when needed
Update guests' profiles on Protel
Report to the manager on duty regarding any related maintenance concerns
Prepare welcome letters and registrations cards
Manage:
Day sheet guests itinerary document
Guests' daily Call log
Calls and guest concerns
Assist reservations with lodge guests' bookings, and messages
Assist Spa, Housekeeping
Assist with lunch and dinner bookings on Dineplan as required
Do a thorough handover with the Night Auditor & early/late shift Guest Relations
Ensure all transfers are booked, tracked and charged
Required 2 Night audit duties per month

Requirements:

Hospitality Certificate/Diploma
At least 23 years experience in a similar role
Very strong computer and great administration skills
Passionate about the hospitality industry
Excellent interpersonal

- & communication skills, written and verbal in English (in person and telephonic)

Strong customer service orientation with excellent people skills
Ability to maintain a professional working relationship with all departments and across cultures and religions
Comfortable in dealing with very distinguished clientele
Must be wellpresented
Reliable transport to and back from work