Night Manager - Stellenbosch, Western Cape, South Africa - HotelJobs

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Verified Company
Stellenbosch, Western Cape, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Intimate high end hotel close to Stellenbosch is looking for an exceptional Night Manager to assist their guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards

  • Daily accurate completion of Guest list
  • Communicate important information through to all relevant departments and follow up on all requests
  • Together with the MOD, ensure drivers and transfers are coordinated for the following day
  • Check in and check out of guests
  • Receive and process payments from guests
  • Prepare rooming lists and ensure that it is placed in the rooms on time
  • Ensure that the switchboard is answered as soon as possible
  • Direct incoming calls to the appropriate extensions
  • Assist guests with itineraries and concierge responsibilities
  • Ensuring that the hotel is locked up after all guests have gone to their rooms
  • Ensure that security is performing their duties
  • Assist with F&B and Housekeeping duties in the event guests may require assistance
  • All final bills must be checked before presenting to the guest for payment
  • Check all concierge postings
  • Check petty cash slips and cash ups, that all correspond
  • Prepare meal & wakeup call sheets
  • Printing and distributing guest list
  • Ensure End of Day is run before early staff arrives
  • Send through comprehensive handover regarding any staff, guest or security information

Requirements:


  • Formal Hospitality Qualification
  • 4 years working experience as a Nigth Auditor / Night Manager in a 5* hotel
  • Guest relations skills with an obsession with service
  • Able to handle many tasks at once
  • Able to plan, organise and execute tasks effectively
  • Excellent interpersonal skills
  • Must be able to communicate with international guests
  • Fluent in spoken and written English any other language desirable
  • Computer literate, including POS, OPERA (Essential), Microsft Office Packages
  • Must be able to multitask
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