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    Internal Sales Business Development – Power Tools - Johannesburg, South Africa - Professional Resources Partners Pty Ltd

    Professional Resources Partners Pty Ltd
    Professional Resources Partners Pty Ltd Johannesburg, South Africa

    Found in: Talent ZA C2 - 5 days ago

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    Full time
    Description

    Internal Sales Business Development – Power Tools

    Location: Germiston

    Salary: R25 000CTC

    • Pursue opportunities for new business.
    • Receive communication from existing and prospective Customers in the form of telephone calls, emails, visits.
    • Service the needs of the company's existing customers and respond to new sales enquiries to support the activities of the external sales team.
    • Promote sales by differentiation of Company Products and Service – use Technical Department and Quality Department as required.
    • Liaise closely with External Sales, ensuring that there is regular follow up on outstanding quotes and orders.
    • Ensure Customers are fully appraised of all related issues surrounding pricing, products and delivery and that all correspondence from Customers is responded to timeously.
    • Review outstanding orders and communicate with Customers – ensure that Customers are advised when an order will be overdue.
    • Interact with the Factory and/or Warehouse regarding production progress / stock availability and delivery.
    • Resolve customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.
    • Monitor the quality of Customer service and report problems to External Sales as required.
    • Monitor competition, gather market place information on pricing, new and existing products and delivery lead times.
    • Ensure that Customer information on NAV is complete including all contacts, and agreed budgets and pricing categories.
    • Understand and implement pricing structure as required.
    • Establish stock availability / pricing and submit quotes to Customers.
    • Follow up on quotes submitted to Customers as required.
    • Process Sales Orders.
    • Buy-out stock where necessary, ensuring optimal source and cost.
    • Print Packing Instructions or Picking Slips.
    • Print dispatch notes and/or invoices if required.
    • Communicate with other departments and Customers as required to ensure that orders are executed correctly.
    • All communication to the Customer is dealt with by the Internal Sales person. Any relevant information should be copied to the External Salesperson.
    • Do whatever is required to ensure Customer Satisfaction
    • Assist Directors in general management as required.
    1. Minimum Requirements:
      • Must have knowledge of the products sold by the Company.
      • Must have good communication and computer skills.
      • Must have worked in a similar position for minimum of 3yrs.
      • Effectively communicate with fellow workers so as to inspire them for continual quality improvements.
      • Have a friendly and confident manner with a pleasant disposition
      • Good communication skills with the colleagues and/or customers.
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