Jobs

    student services officer - CapeTown, South Africa - Premium Consulting

    Premium Consulting
    Premium Consulting CapeTown, South Africa

    13 hours ago

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    Description

    STUDENT SERVICES OFFICER

    SCOPE OF RESPONSIBILITIES

    • Overseeing student administration and records, managing financial transactions and records, addressing student and agent inquiries, maintaining office and facilities, supervising the Student Services Assistant.
    • Amount and Kind of Supervision Received
    • Regular supervision from the Centre Manager, including periodic reviews, guidance, and feedback.
    • Amount and Kind of Supervision Exercised
    • Direct supervision of the Student Services Assistant, including task delegation, performance monitoring, and providing training and support.
    • Decisions Which Can Be Made
    • Routine administrative decisions, resolution of standard student and financial queries, office maintenance decisions, and initial handling of agent concerns.
    • Decisions Which Must Be Referred
    • Complex student issues, major financial decisions, policy changes, significant operational changes, and escalated agent or student conflicts.

    MINIMUM QUALIFICATIONS AND EXPERIENCE

    • More than 4 years of experience in a student services role with significant exposure to international students, of which 2 years is specific relevant experience in a student services role in the efl Industry.
    • An undergraduate degree
    • Preferred qualifications and experience
    • General tefl qualification and more than 2 years efl teaching experience of which 1 year is specific relevant experience.
    • Experience of living and working abroad
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