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    Training and Customer Support Consultant - Cape Town, South Africa - Emporium

    Emporium
    Emporium Cape Town, South Africa

    1 week ago

    Default job background
    Full time
    Description

    Customer Training Support Consultant (POS 24063)

    Somerset West

    R to R per month

    Requirements:

    • Training or consulting experience
    • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
    • Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
    • Excel proficiency intermediate
    • Customer service / support experience will be advantageous

    Responsibilities:

    • Creating and managing training plans with customers
    • Reporting on training progress of all customers that is in training
    • Work directly with client to effectively coordinate each training project to completion.
    • Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
    • Provide system training to customers
    • Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
    • Assist with preparing data and uploading on to the system for new customers

    Closing Date: 31 March 2024

    To apply for this position: Send MS Word format CV to and use POS24063 in the subject line

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