Customer Support Consultant - Cape Town, South Africa - Mukuru Africa

Mukuru Africa

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We are looking for
Customer Support Consultants who speak, read & write Luganda living in Cape Town to join us at our
World Class
Customer Support Department.

The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty.

As a Customer Support Consultant, you will be responsible for taking incoming calls from current and prospective customers, as well as making call-backs and assisting customers with order creation.

The Virtual Sales and Support Consultant is also responsible for promoting new products to new and existing customers.

Duties and Responsibilities (include but are not limited to):

Assist customers who call the Customer Support Department
Manage own system by prioritizing calls
Accurately create tickets on the system for queries that must be escalated
Call back customers who have requested callbacks
Identify the customer's needs and either create an order or capture a ticket on the system
Ensure all information is accurately captured onto the system
Create orders on the system on behalf of the customers
Coordinate meetings for new account creation
Provide the new customer with all relevant information about the card and what is required to open an account
Assist new customers from the UK in creating accounts
Promote new and additional products to customers
Uphold the company brand
Manage own professional and selfdevelopment

Key Requirements

Grade 12 or equivalent
Degree/Diploma (Desirable)
Understanding and speaking of English and one of the following languages : Luganda or Swahili (Essential)
6 months Customer Service experience
Contact Centre experience (Desirable)
Knowledge of money transfer procedures
Knowledge of FICA regulations
Knowledge of African currencies

Additional Skills

Multitasking skills
Computer skills
Typing skills
Telephone skills
Verbal communication skills
Selling skills
Time management skills
Organisational & administrative skills
Conflict management skills
Attention to detail

Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.
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Should you be appointed in a remote/work from home role, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers._

Job Types:
Full-time, Permanent

Salary:
R7, R10,000.00 per month

Application Question(s):