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    Program Operations Associate - Cape Town, South Africa - Boldr

    Boldr
    Boldr Cape Town, South Africa

    1 day ago

    Default job background
    Full time
    Description

    A LITTLE BIT ABOUT Boldr

    • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
    • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
    • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

    LET'S START WITH OUR VALUES

    • Meaningful connections start with AUTHENTICITY
    • We do our best work by being CURIOUS
    • We grow by remaining DYNAMIC
    • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
    • At the heart of great partnerships we'll always find EMPATHY

    WHAT IS YOUR ROLE

    As a Program Operations Associate, you are responsible for managing the program operations for the majority of Boldr's partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

    WHY DO WE WANT YOU

    We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

    WHAT WILL YOU DO

    • Set up programs in Boldr's back-end and configure the program, according to partner specifications.
    • Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
    • Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
    • Communicate directly with mentors and mentees who request extra support.
    • Collaborate closely with other Program Operations Associates to prioritize and execute implementation tasks on tight turnarounds.
    • Pull, clean, and manipulate program data for partner-specific needs.
    • Send regular outreach to partners to highlight the value of their programs.
    • Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.

    Requirements

    WHAT WE'LL LIKE ABOUT YOU

    YOU ARE...

    • Curious and authentic, just like us #beboldr
    • An analytical and critical thinker, with an eye for even the most minute of details
    • Passionate about client satisfaction

    YOU HAVE...

    • 2 years of work experience.
    • A high degree of personal organization, project management competence, and attention to detail.
    • High accountability and the ability to prioritize deadlines in a fast-paced environment
    • Strong written and verbal communication skills.
    • The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
    • Proficiency in cleaning and manipulating data in Excel or Google Sheets.
    • In order to apply for an internal position within Boldr, you must have been employed, in good standing, with the company for at least 6 months.

    Preferred Qualifications:

    • Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
    • Experience working in a startup environment and navigating ambiguity.
    • Prior full-time remote experience.
    • Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership.

    Benefits

    Base salary plus benefits.

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