Assistant Shift Leader - Cape Town, South Africa - Smart Kitchen Co.

Smart Kitchen Co.

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the role:

To work in conjunction with the Shift Leader facilitating the operations of the Store from end-to-end and making sure that customer orders are processed within the expected timeframes.

Effectively manage a team of Store Associates ensuring that operations run smoothly and metrics are consistently achieved. Build stakeholder relationships, implement SOP's, and maintain accurate stock records.

Act as Second In Charge (2IC) to the Shift Leader to ensure that the store runs smoothly and that risk and stock control processes are carried out effectively.

Responsibilities:

Store Operations

Executing store leadership tasks, including stock management, daily ordering, leading by example and being responsible for the store while on shift.
Supervising all store operations, including picking and packing as well and loading and unloading,
Working alongside the Shift Leader to promote a highperformance team culture including a proactive approach to Safety, Process Accuracy and Customer Experience
Monitoring and continuously improving on a range of Key Performance Indicators, including stock accuracy, quality control, efficiency and continuous improvement strategies
Identifying opportunities to improve efficiency, performance and mitigate risk striving for accurate, on time delivery at all times
Acting as keyholder and being responsible for the store in the absence of the Shift Leader
Ensuring accurate and effective delivery and stock transactions are maintained, including ensuring that all deliveries are checked in within 60 minutes of receipt
Managing end to end stock takes and taking steps to reduce waste and shrinkage
Performing administrative duties and additional functions as needed and determined by the Shift Leader, Area Manager and/or Operations Manager

Team Leadership

Assisting the Shift Leader in providing guidance to the Store Associates to ensure the team achieves high levels of excellence in all aspects of operational requirements
Training new team members and being confident on process and product at all times
Ensuring safety standards are continuously evolving, championing change when risks and opportunities are identified
Growing and mentoring your team to develop their technical capability

Requirements:

Grade 12 education + a tertiary qualification in Retail
2+ years experience working within an retail, operations, logistics environment
Open to flexible scheduling, i.e. evenings (until 23h00) and weekends are required.
Positive stats and attendance record
Ability to lift up to 25 kgs on a consistent basis throughout the shift
Ability to stand for long periods of time.
An ability to translate business objectives to clear actions and outcomes for your team
A commitment to the safety and wellbeing of yourself and others