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    Junior Support Engineer - Pretoria, South Africa - IOCO

    IOCO
    IOCO Pretoria, South Africa

    2 days ago

    iOCO background
    Description

    Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking a proactive and customer-focused Junior Support Engineer to join our team. As a Junior Support Engineer, you will play a crucial role in providing technical assistance and support to our customers, ensuring their issues are resolved in a timely and efficient manner.

    What you'll do:

    • Performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruption.
    • Network technology upgrade or expansion projects, including installation of hardware, software, and integration testing, as well as coordinating these activities without disturbing the function of other systems.
    • Work closely with internal and external teams for problem resolution.
    • Configuration of functional networks (LAN, WLAN, WAN).
    • Configure and install software, servers, routers, and other network devices.
    • Monitor the network to ensure optimum performance, reliability, and availability.
    • Create, oversee, and test security measures (e.g., access authentication and disaster recovery).
    • Contribute to the technology lifecycle and roadmap for the technologies in scope, including technology absorption and risk, technology refresh, migration, and retirement strategies.
    • Maintain complete technical documentation.
    • Provide recommendations on improvements to network performance (capacity, availability, and scalability).

    Your Expertise:

    • Solid understanding of the OSI or TCP/ IP model.
    • Understanding of networking protocols and standards (link aggregation protocols, spanning tree (STP, RSTP, MSTP) Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), Access Control List (ACL), Network Address Translation (NAT) and WLAN).
    • Experience working on switches, routers, firewalls, and wireless devices (WLAN).
    • Troubleshooting skills.
    • Have experience working with one of the following vendors: Juniper, Fortinet, Cisco, and Aruba.

    Qualifications Required:

    • Matric.
    • Degree or Diploma in Information Technology or related discipline.
    • Valid CCNA JNCIA or NSE4 advantage.
    • Minimum 1+ years of hands-on experience in network device Installation, configuration, and troubleshooting.

    Personal Attributes/ Soft Skills Required:

    • Able to work independently.
    • Good communication skills.

    Other information applicable to the opportunity:

    • Permanent position
    • Location: Lynnwood, Pretoria
    • Physical Demands: Bending, sitting, lifting, and driving
    • Travel: Will travelling be required

    Why work for us?

    • At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
    • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
    • By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.
    • We encourage diversity and work culture; and Setting U up for Success #SuuS.
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