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    Workforce Manager - Cape Town, South Africa - Isilumko Staffing

    Isilumko Staffing
    Isilumko Staffing Cape Town, South Africa

    1 week ago

    Isilumko Staffing background
    Full time
    Description

    Our client in the BPO sector is urgently looking for Workforce Manager:

    Requirements

    • Candidate must possess at least a Bachelor's/College Degree
    • 4 years minimum experience in Workforce Management
    • Dialer experience for outbound campaigns a must
    • Excellent skills in forecasting, scheduling and real-time time management a must
    • Strong organizational skills to ensure critical timelines are met
    • Accuracy and attention to details a must in this role
    • Strong presentation skills
    • Detail oriented with ability to deliver project deliverables with little supervision
    • Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
    • Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
    • Demonstrate analytical, organizational, problem solving and creative thinking skills
    • Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
    • Flexible and willing to work in shift schedules and during weekends

    Skills:

    • Dialer (Advanced)
    • Erlang (Advanced)
    • Microsoft Office (Advanced)
    • Outbound tools
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