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    Workforce Management Analyst - Cape Town, South Africa - TFG Human Resources

    TFG Human Resources
    TFG Human Resources Cape Town, South Africa

    8 hours ago

    Default job background
    Full time
    Description

    Position Description:

    An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.

    Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment.

    Key performance areas will be:

    • Provide scheduling and forecasting solution that is aligned to business strategies and budgets
    • Develop data-driven, high quality store scheduling forecasts and plans at multiple levels / store size & brand variation
    • Applies business, statistical and predictive modelling expertise to identify underlying trends
    • Collects and maintains data associated with store trade for both long and short term periods to continuously develop model and identify patterns
    • Works directly with business to determine future business plans and changes which will impact staffing model and prepare for the change appropriately
    • Complete analysis and provide insight into business solutions and proposed innovative ideas

    Data Analysis (Workforce & Store Operations)

    • Identify the characteristics that affect staffing and scheduling (Store size, brand format, trading patterns)
    • Analyse the current factors affecting overstaffing & understaffing
    • Identify the entities affected by WFM
    • Identify the business factors that have an impact on scheduling patterns
    • Sources all data structures for workforce planning

    Calculate Staffing requirements

    • Identify the staffing options for the different store formats and highlight the advantages and challenges associated with each
    • Identify the WFM requirements per environment
    • Outline the steps of calculating staff needs
    • Identify the components of staff workload
    • Define the store operations / customer service impact when staff is added or reduced
    • Define and Calculate the occupancy and productivity measures

    Create Workforce Schedules

    • Identify the factors and perspectives that needs to be considered in scheduling for the group and brand format
    • Classify the most likely conflicts in the scheduling process
    • Identify the benefits / drawbacks of employment category variations
    • Highlight legislative / labour environment challenges
    • Identify methods and processes for managing shifts / time-off and unexpected "what-if" scenarios

    Reporting & Trend Analysis (Feedback & Communication)

    • Develop real-time reporting
    • Track group and stores performance
    • Develop dashboards to communicate key workforce metrics
    • Develop presentation material to communicate & educate key WFM concepts
    • Develop workforce schedule monitoring tools and methods
    • Propose recommendations to internal management team for staffing needs and alternatives

    Requirements:

    • Degree in business, BSC, stats or IT (Mathematics) or 3 years relevant experience
    • Experience with WFM software (preferable)
    • 2-3 years Data analysis / Data Mining experience
    • In depth understanding of basic conditions of employment
    • Computer literate with advanced knowledge of excel
    • Minimum 3 years proven experience in scheduling and forecasting preferably within retail environment (highly preferable)HR
    • Ability to persuade and influence stakeholders
    • Team Management & Leadership Skills
    • Clear and Concise Communication skills, both verbal and written
    • Functional / Technical Skills: must have strong quantitative, analytical and technical aptitude
    • Must possess the ability to work under pressure, meet deadlines and be accountable for performance and able to adapt to a fast-paced and change-oriented environment including complex projects
    • Problem solving : must demonstrate the ability to proactively find and define problems, understand the business impact and identify the relevant solutions and provide recommendations for action and implementation
    • Positive, proactive and highly motivated
    • Must be willing to take initiative for learning and increasing knowledge and skills in a self-directed manner to improve performance and add value
    • Aptitude to learn with high attention to detail
    • High numeracy & interest in numbers & data
    • Retail operational insights advantageous

    Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act

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