Shimara Govender

Dear Sir / Madam

As an employer, I am certain that you are looking for a person with the right drive and enthusiasm to get the job done.  I understand that, and I can assist you in achieving that. I am a multiskilled, Digital Business Analyst, Senior Systems Analyst, ERP Application Support Specialist, IT Business Analyst, and part-time Data Analyst who thinks out-of-the-box. I have 20 years work experience in various industries. I welcome change, knowledge sharing and continuous process improvement. I have the right attitude and get the work done while maintaining a good team environment. I believe in making a difference to the organisation I work for.

Key Skills and Experience:
Requirements analysis, design, and documentation, testing and deployment of enhancements.
Document, workshop, re-engineer business and systems processes
Developing training material and quick reference guides for end users
ERP support, maintenance, and administration to over 1000 users for multiple companies and various versions in Microsoft Dynamics NAV, AX, D364 FO as well as Sage X3 and L500. 
Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
Ability to effectively interface with technical and nontechnical staff at all organizational levels.
Problem solving and analytical skills.
Project Management and administration 
Designing user interfaces, marketing collateral and compiling PowerPoint presentations and tender proposals 
Data Cleaning, Analysing and Reporting using Power BI

I have obtained experience in various sectors (FMCG, Retail, Supply Chain and Logistics, Mining, Freight, Oil and gas, Foods, Software Development, IT Consulting, Manufacturing, Financial Service, Pharmaceuticals, Media and Advertising) which gives me a better understanding of the different business environments and business processes.

I strongly believe in empowering end users and providing quality customer service. I am not afraid to perform tasks I have never done before and take on those tasks as an opportunity to learn new skills. I have considerable knowledge and understanding of various sectors and ERP systems and this, coupled with my drive and enthusiasm would enable me to make a significant contribution to your organisation. I am determined, tenacious and loyal. 
 
I would be grateful if you would give me the opportunity to contribute my skills towards your, organisation. 

Thank you for your time and effort.  I look forward to hearing from you. 

A multi-skilled Senior Systems Analyst and Digital Business Analyst who thinks out-of-the-box.  Over 15 years work experience in various industries.  Welcomes change, knowledge sharing and continuous process improvement. Believes in making a difference to the organisation I work for. 
Key  & Experience
Requirements analysis, design, documentation, testing and deployment of enhancements
Develop, document, workshop and re-engineer business and systems processes
Developing training material and quick reference guides for end users
Effective and creative communication and customer service to end users on all aspects relating to the system.
ERP support, maintenance and administration to over 950 users for multiple companies and various versions, globally in Microsoft Dynamics D365 FO, NAV, AX as well as Sage X3 and L500. 
Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
Ability to effectively interface with technical and non-technical staff at all organizational levels.
Self-motivated, able to work independently, and takes initiative.
Adaptable to new systems and environments
Problem solving and analytical skills
Data mapping, analysis and analytical report writing
Project Management and administration 
D365 Finance & Operations Product Owner/Team Lead on project implementations. 
Implementation of a Vendor Management System in D365, control and processes
 

BTech: Business Administration, University of South Africa, South Africa (2012)
BTech: Information Technology, University of South Africa, South Africa, partially complete
National Diploma: Information Technology, Durban Institute of Technology (2002)
Matric with Exemption (Merit), Dr A.D. Lazarus Secondary School (1999)