IT Support Desk Analyst Feb 2024 - Cape Town, South Africa - The Key Recruitment Group

The Key Recruitment Group
The Key Recruitment Group
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

IT Support Desk Analyst

Essential duties and responsibilities of the IT Service Desk Analyst include but are not limited to:

  • Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
  • Escalate unresolved issues to Team Leads.
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

Requirements:


  • At least one year experience as an IT Support Desk Analyst. It would be advantageous to have worked for a MSP.
  • A matric certificate.
  • Two years of experience with Windows, Microsoft Exchange and Office 36
  • Excellent command of the English language.
  • Strong typing skills.
  • Good people skills.
  • Strong analytical and problemsolving skills.
  • Work inoffice in Cape Town's CBD.

Remuneration:


  • Based on experience
More jobs from The Key Recruitment Group
See all jobs of The Key Recruitment Group