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Phumzile Nondumiso Buthelezi

Phumzile Nondumiso Buthelezi

Customer service

Services provided: Database Administration , General Sales , Administrative Assistants , Bookkeeping & Finance , Data entry clerk , Bank Investment Consultants , Payroll Processing Specialists , Administrative & Secretarial , Banking Consultants

Customer Service / Support

Ncotshane, Zululand District Municipality
R250 / hour
Approximate rate

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About Phumzile Nondumiso Buthelezi :

I am a motivated and performance-driven individual, with a strong commitment to providing excellent customer service. With over 8 years of experience working in customer service roles, I have acquired valuable knowledge in banking policies and procedures and possess the ability to address customers' needs promptly and effectively. I am highly analytical, with the capacity to analyze data and trends to generate actionable insights. Additionally, I have proven success in developing and delivering innovative approaches for improved customer service. I bring to the table a commitment to delivering customer satisfaction, and I am confident in my ability to exceed expectations.

Experience

 successfully develop and establish lasting relationships with customers, managing customer inquiries and recommending the best products and services to meet their banking needs.
I identify customer needs and refer customers to appropriate personnel or services. 
I ensure compliance with bank policies and procedures related to the teller and customer service functions. 
I professionally represent the bank in a positive and professional manner when interacting with customers, colleagues, and members of the public. 
I balance transactions accurately and adhere to Anti-Money Laundering and Anti-Fraud policies. 
I effectively implement customer service initiatives to improve customer experience, proactively seek solutions and opportunities to improve customer experience.
I successfully analyze data and trends to generate insights that inform strategy and product development, track and monitor customer service performance metrics to gauge success, and assist in marketing and issuing of new products and services.
I professionally address customer inquiries, complaints, and escalations promptly and courteously, participate in training courses and seminars to ensure customer service standards are met.
I evaluate customer service techniques to identify areas for improvement, and monitor and analyze customer feedback to develop innovative approaches for improved customer service.

Education

National Higher Certificate in Accounting: University of Zululand 
[2010]
Grade 12 (National Senior Certificate)           :     Makhasa High School 
Work Experience

August 2012 – Current
Company                                :     First National Bank
Position Held                          :    Teller 

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