Nokwazi Adelaide Dludla Dludla

m an accountable, innovative, reliable and honest person .I am a team player who is dedicated and  committed to achieving great results and meeting Strict deadlines. As I am a goal orientated person ,I am willing to explore the work avenues that will give me the necessary and required work experience , together with my previously acquired knowledge to make a positive impact on the organization’s for which I work with.

•Recording files

•Help patients to choose frames

•Answering phoned and taking messages

•Booking appointments

•File capturing

•Medical aid patients claim check

•Order spectacles

•Sorting  invoice

•Informing patients about frame warrantees

•Packing and received  orders

•Follow up on eye-examined

•Making sure all incoming orders are correct

•Money collecting and records keeping

•Do follow  ups on delayed orders

•Debit order transactions

•Sending sms and following up sms

•Opening files for patient

•Ordering patients frame online

•proficient in ms word, Excel , PowerPoint, and, outlook and access and typing

SKILLS AND COMPETENCIES

• Good communication skills (verbal and written)

• Time management

• Customer service

• Computer skills

• Able to work independently and  in a team 

• Able to work under pressure

•Multitasking

•Problem solving and Critical thinker

•Leadership skills and Telephone etiquette

•Filling and administration

REFERENCE

Name : Dr L.R Ngomane

Company : L.R Ngomane optometrist

Relationship : Ocular therapeutic 

Estcourt senior secondary School 

econdary and tertiary education

2009[School name: Estcourt Senior Secondary School]

[Grade 12]

Subjects:

• IsiZulu Home Language

• English First Additional Language

• Afrikaans Second Additional Language

• Life Orientation

• Computer Application Technology

• Life Sciences

[Institution name :Nosa]

Unit standard

2013[certificate:she representative course]

•Verify compliance to safety , health and environmental principles and procedures in workplace.

[Institution name:Nosa]

2014 [ certificate:she representative course]

Unit standard

•Introduction to sametrac (hazard identification risk assessment and system tool