Koena Molema

I am an energetic hardworking individual and possess a Diploma in Information Technology Management with 12 distinctions and a 70% average. I am seeking an entry level position. I have experience in office administration and Client Service, I pay attention to detail, I have the ability to maintain strict deadlines and ensure responsibilities are completed on time and I have the ability to work independently in a fast-paced environment.

July 2022 Publicis Commerce - IT Systems Development Learnership
• Microstrategy App (I train and assist users with Microstrategy)
• Focus on software that is used to keep a computer functioning properly
• System administration
• Responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers
• Assist with logging calls for Teams issues
June 2020 – October 2020 Publicis Re:sources – Helpdesk • Help users solve their problems through single (or multiple) points of contact. • Troubleshoot Microsoft Teams and Microstrategy problems. Track their issues.

January 2021 - June 2022
Education Assistant - ICT/e-Cadres at Thuto Lehakwe Secondary
• Captures and files learner information
• Captures information on the Management Information System (MIS).
• The South African School Administration and Management System (SA-SAMS)
• Assisting teachers and learners with troubleshooting of ICT equipment, and uploading educational content on learners’ and teachers’ devices.

January 2019 - March 2019 & January 2020 – January 2020
(Contract during students intake)
Brand Ambassador South Point Student Accommodation
• Assisting with online bookings
• Captures tenant information on the Management Information System
• Helping clients with viewings of rooms
• Worked closely with clients to identify needs and challenges and provide solution-oriented
• Worked closely with the marketing staff to theorize marketing campaign and strategies
• Face of the brand
• Selling the brand (Accommodation/Property)

Tertiary Education
Qualification: Diploma in Information Technology Management
Institution: Rosebank College

CERTIFICATIONS AND BADGES
Cisco Networking Academy
1. Introduction to Cybersecurity
2. Networking Basics
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