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    Call Center Agent - Durban, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Durban, South Africa

    2 weeks ago

    WNS Global Services background
    Full time
    Description
    Job Description

    Role Purpose
    - Provide communication solutions to customers by matching products & services to customer needs.
    - Actively expand client markets to increase revenue and enhance customer satisfaction.


    Experience Required
    Essential
    - 6 months experience in sales/customer service as a call center agent


    Competencies & Skills Required
    Essential
    - Customer Care
    - Numeracy
    - Products
    - Telephone Etiquette
    - Stress Tolerance
    - Multi-tasking
    - Processing Speed
    - Comprehension
    - Selling Techniques
    - Interpersonal
    - Communicating
    - Listening Skills
    - Computer Applications
    - Problem Solving
    - Time Management
    - Reading & Writing
    - Information Locating


    Qualifications


    Qualifications and Accreditations
    - Matric or equivalent

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