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Hlubelihle Mthimkhulu

Hlubelihle Mthimkhulu

Environmental Science graduate

Construction / Facilities

Durban, eThekwini Metropolitan Municipality

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About Hlubelihle Mthimkhulu:

To be a part of a dynamic organisation of motivated professionals who are committed to producing high quality services. To make a difference in organizations by enabling teams that I work with to collaborate and interact in the most productive way possible. I aim to develop myself, to apply my skills and expertise to benefit the organisation

Experience

APRIL 2022 – DECEMBER 2022

CUSTOMER SERVICE AGENT, OUTWORX

  • Maintaining and opening customer accounts by recording account information, this is dealing with finances by processing customers adjustments, working with different systems and dealing with car insurance. 
  • Resolving service and product problems by clarifying the customer’s complaints, determine the cause of the problem and selecting and explaining the best solution to solve the issue. 
  • Managing large amounts of incoming calls whilst utilizing different computer systems and technologies. 
  • Multitasking, prioritizing and managing my time effectively. 

 

OCTOBER 2021– APRIL 2022

TRANSCRIPTIONIST, REV

  • Listening to and writing out audio recordings.

• Transcribing live meetings.

• Editing your transcriptions before filing them.

• Keeping transcriptions organized for later use.

• Correcting any errors or inaccuracies in a timely manner.

• Understanding details of client requirements regarding formatting and notation

• Completing transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission.

 

JANUARY 2021 – APRIL 2021

EDUCATION ASSISTANT, NORTHLANDS GIRLS’ HIGH SCHOOL

  • Assisted in the life science department. 
  • Assisted students with lessons. 
  • Conducted administrative duties at the school such as filing, photo copying, typing documents and emailing. 
  • Assisted with admin in the Library. 

 

FEBRUARY 2019 – DECEMBER 2019

PERSONAL ASSISTANT, PRETTY NORMAL IDEAS

Conducted duties of a personal assistant Phelelani Mthimkhulu, 

• In charge of organizing the schedule of the managing director. 

• Accompanied the managing director to meetings and site briefings. 

• Involved in taking down minutes at the meetings and assisting in completing documents.

 

FEBRUARY 2019 – DECEMBER 2019

ENVIRONMENTAL PORTFOLIO REPRESENTATIVE, ELLEN KUZWAYO HOUSE COMMITTEE

• In charge of all the environment issues and activities that were involved with the residence.

• Ensuring water was delivered to the residence on a weekly basis.

• Recycling and attending regular meetings with other Environmental representatives.

 

FEBRUARY 2019 – DECEMBER 2019

SECRETARY, ELLEN KUZWAYO HOUSE COMMITTEE

In of charge of taking down minutes during our weekly meetings, as well as distributing them to fellow Committee members.

• Planning and coordinating events.

 

2016 – 2017

EXECUTIVE PORTFOLIO LEADER, NORTHLANDS GIRLS’ HIGH SCHOOL

Focused on conservation, community work and climate change.

• This leadership position started the passion for environmental and natural science as well as nurturing my creative problem-solving skills.

Education

EDUCATION

FEBRUARY 2022 – DATE (PART TIME)

BACHELOR OF SCIENCE HONOURS, UNISA

Environmental Management 

JANUARY 2018- NOVEMBER 2021 

BACHELOR OF SCIENCE, RHODES UNIVERSITY

Environmental science | Economics 

JANUARY 2013- DECEMBER 2017 

NATIONAL SENIOR CERTIFICATE, NORTHLANDS GIRLS’ HIGH SCHOOL

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