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Call Centre Manager
4 days ago
Salt Recruitment Cape Town, South Africa**Key Responsibilities**: · - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. · - Collaborate with HR on disciplinary matters and implement performance management interventions. · - Foster a positive and pro ...
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Call Centre Agent
4 days ago
MMWentzel Cape Town, South Africa**JOIN OUR TEAM OF CALL CENTRE AGENTS TODAY** · **WHAT IS OUR COMPANY ALL ABOUT** · We as a credit repair company will "fix your credit" by **removing negative items from your credit report**. We offer to file disputes on negative items on your behalf with the credit bureaus and ...
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Call Centre Agent
2 days ago
MMWentzel Cape Town, South AfricaWe are looking for individuals with (Outbound) Call Center Sales Experience. Must be Hard Working, Goal Driven, Energetic, Positive, Good Communication Skills, Can Adapt Fast A Quick Thinker (able to think out of the box) A Team Player Should be able to work well under pressure a ...
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Call Centre Agent
2 days ago
Femminit Recruitment Cape Town, South Africa**Minimum Requirements** · - Grade 12 · - Min 2 year relevant working experience in **Facilities Management**: · - Computer literate (MS Office) · - A minimum of 2 years on CAFMS - Computer Aided Facilities Management System · **Position Summary** · - Issue of the utilization of ...
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Call Centre Operator
4 days ago
Truworths Cape Town, South AfricaAt Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infec ...
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Call Centre Advisor
1 day ago
Rubicon Cape Town, South AfricaAbout the** Call Centre Advisor **role · We are hiring a **Call Centre Advisors **to join our rapidly expanding **Residential Energy Team** at our **Richmond Park, Cape Town **offices. · The **Renewable Energy Advisor **will assist out team to accelerate the transition to a susta ...
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Call Centre Agent
4 days ago
Data Discovery Cape Town, South AfricaAn exciting opportunity if you have matriculated and reside within Western Cape · **Requirements**: · - Wanting a career in the call centre industry? · - Reside within Western Cape · - South African Citizen · - Valid Matric Certificate a must · - Own laptop,fibre,UPS or back up i ...
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Call Centre Agent
1 day ago
Business Capital Group Cape Town, South Africa**Purpose of Role** · Assisting customers with points enquiries and the Loyalty program as a whole. · **Job Types**: Full-time, Permanent · Ability to commute/relocate: · - Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required) · **Exper ...
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Call Centre Agent
1 day ago
Rankcom Cape Town, South AfricaWe are hiring Lead Generators to join the fastest growing technology demand generation agency · The Lead Generator's sole responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · **Requirements**: · - Must b ...
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Call Centre Consultant
3 days ago
Xpertsolution Cape Town, South AfricaWe looking to hire full time dynamic individuals to join our Sales Consultant team, from managing large amounts of inbound as well as outbound calls in a timely manner to meeting quantitative targets with high earning potential. · **Benefits**: · - Basic salary · - Attendance bon ...
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Call Centre Agent
20 hours ago
A de Vos & Company Inc Cape Town, South Africa**KEY PERFORMANCE AREAS**: · - Achieving individual collections and productivity targets; · - Communicate effectively to negotiate successful promises to pay (PTPs). · - Ensure full understanding of client's product/s. · - Adherence to prescribed call scripts; · - Updating debtor ...
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Call Centre Agent
4 days ago
FreeMee Debt Counsellors Cape Town, South AfricaPositions available for Agents (Closers and Leadgens). We offer the most competitive salary and incentive structure in Cape Town. Centrally located in the Cape Town CBD. · **Salary**: R4 000,00 - R25 000,00 per month · **Experience**: · - Cold calling: 1 year (preferred) ...
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Call Centre Agent
20 hours ago
Rankcom Cape Town, South AfricaWe are hiring Lead Generators to join the fastest growing technology demand generation agency · The Lead Generator's sole responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · **Requirements**: · - Must b ...
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Call Centre Agent
2 days ago
Yo'loco Cape Town, South Africa**Qualifications & Skills** · Matric · If you have had some experience or exposure in a customer service environment, you may be considered a great choice to hire for this position. · Exceptional knowledge of the Internet, strong communication skills, and the ability to handle pr ...
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Call Centre Agent
1 day ago
Rankcom Cape Town, South AfricaWe are hiring Outbound Sales Agents · Core responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · Responsibilities & Requirements: · - Responsible for generating leads via cold calling. · - Build, manage a ...
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Call Centre Trainer
2 days ago
Clear Review Consultants Cape Town, South AfricaWe looking to hire full time dynamic individuals to join our Debt Mediation Consultancy as a trainer. · **Role Responsibilities**: · Recruit and train new hires on products, and process. · Complete daily tracking, including end of day course evaluation and trainee assessments · A ...
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Call Centre Agent
2 days ago
Rankcom Cape Town, South AfricaWe are hiring Outbound Sales Agents · Core responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · Responsibilities & Requirements: · - Responsible for generating leads via cold calling. · - Build, manage a ...
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Call Centre Agent
3 days ago
Rankcom Cape Town, South AfricaWe are hiring Outbound Sales Agents · Core responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · Responsibilities & Requirements: · - Responsible for generating leads via cold calling. · - Build, manage a ...
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Call Centre Agent
1 day ago
Rankcom Cape Town, South AfricaWe are hiring Lead Generators to join the fastest growing technology demand generation agency · The Lead Generator's sole responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · **Requirements**: · - Must b ...
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Call Centre Agent
2 days ago
Intellicell Green Point, South AfricaGr 12 or equivalent · Previous Work Experience · Computer Literate a must · Able to multi task a must · Good verbal and written skills · Work independently · Reliable and hardworking · Team player who is eager to learn · **Salary**: From R4,500.00 per month ...
Team Leader – Travel Call Centre - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
QualificationsEssential
· Matric/Grade 12 Certificate with the minimum of a C aggregate in both English and Maths
· Minimum 3 years contact centre experience in the travel environment
· GDS experience specifically Saber Native
Additional Information1. Experience Required
Essential
· Minimum 36 month customer service experience, within a leadership / supervisory position.
· In depth knowledge or understanding of contact centre technology and methodologies
· Neutral accent essential with excellent verbal and written English communication skills
· Confidence and creditability with the ability to articulate in a clear and concise manner
· Computer literacy in order to operate customer related information systems
· Working knowledge and GDS certification (Sabre native)
· Travel Knowledge at an international level attending to flight, hotel and transport bookings and changes, fare rules and ticketing
2. Behavioral Traits Required
· High degree of patience and assertiveness with excellent rapport-building skills
· Positively contribute and lead in team activities
· Takes pride in work, checking own for quality ie. Lead by example
· Maintains effective time management
· Have a positive attitude and the ability to influence and motivate others
· Effective emotional intelligence (EQ)
· Team player
· Flexible
· Fast learner
· Self-Motivated
3. Job-Related Knowledge, Competencies & Skills Required
Essential
· Credit / Criminal Clear
· Management of high performing teams
· Confidence and creditability
· Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues
· Impact and influencing skills
· Ability to prioritise deliverables and plan accordingly
· Embraces change whilst remaining productive and positive
· Manage the negativity of others
· Leadership and conflict resolution skills
· Knowledge / Experience of disciplinary procedures
· Performance management skills
· Good decision-making and Organisational skills
· Ability to coach and motivate individuals
· Excellent written and communication skills
· Willingness to be approachable and help team members
· Ability to work well under pressure
· Exceptional team work skills
· Determination to achieve high standards
· Proficiency in the following Microsoft packages (Word, Excel & Outlook)
· Exceptional administrative skills with sound planning, organizing and time management skills
· Target driven
· Saber Native
· Industry regularity understanding
4. Other Specific Requirements
Must be able to work the following operational hours:
· 7 days a week, 365 days a year working rotational shifts – 45 hour weeks
· Public holidays and weekends