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    Senior Service Administrator - Johannesburg, South Africa - LMP RECRUIT

    LMP RECRUIT
    LMP RECRUIT Johannesburg, South Africa

    Found in: Job Placements ZA C2 - 6 days ago

    Default job background
    Description
    • Matric, with a minimum of 3 years working experience as a Senior Service Administrator in the Forklift and/or Earth Moving Equipment industry
    • Must have a completed 3 year relevant tertiary qualification

    Duties -

    • Receiving and professionally handling customer calls and enquiries
    • Communicate effectively with operational staff, customers, and suppliers
    • Responsible for putting together and sending quotations timeously
    • Following up on all quotations sent and understanding why we are not converting them should that be the case
    • Ensuring that Work in Progress Report is kept to a minimum
    • Monitor MSD report on a daily basis and balance back to WIP report
    • Submit daily tracking reports (downtime/ services) to the customer timeously
    • Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum
    • Manage an effective document control
    • Ensure that all job cards and WIP`s are processed and billed to the correct customers, in line with monthly deadline requirements
    • Maintain business relationship with customers to ensure they are satisfied with service delivery
    • Weekly forecast reports (booking jobs, planning services and load testing etc.)
    • General admin duties
    • Drive continuous improvement initiatives
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