Quality Assurance Administrator - Johannesburg, South Africa - Ad Talent Africa

    Ad Talent Africa
    Ad Talent Africa Johannesburg, South Africa

    2 weeks ago

    Ad Talent Africa background
    Full time
    Description

    This innovative and forward-thinking company in the finance and insurance sector is looking to fill a position for a Quality Assurance Administrator in the Collections Call Centre.

    MAIN PURPOSE OF THIS POSITION

    To take on the following responsibilities:

    • Quality Assurance for the Group

    MAIN TASKS AND RESPONSIBILITIES:

    • Implementing and overseeing the QA process (Internal Call Centre QA)
    • Conducting assessments
    • Monthly reporting
    • Reviewing trends
    • Providing coaching for staff for QA and performance enhancement
    • Delivering staff training

    REQUIREMENTS:

    • Matric certificate and Call Centre Management qualification
    • At least 3 years of experience in Call Centre Management
    • Proficiency in multiple South African Languages
    • Strong attention to detail, logical thinking, and problem-solving abilities
    • Excellent communication skills
    • Capability to meet tight deadlines