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    Spa Therapist - Cape Town, South Africa - MORE Family Collection

    MORE Family Collection
    MORE Family Collection Cape Town, South Africa

    2 days ago

    Default job background
    Full time
    Description

    To deliver a variety of spa services in a safe and comfortable manner. Maintaining equipment and sample inventory of products. To acknowledge and respond to relevant queries, needs and expectations.

    KEY FOCUS AREAS

    • Ensure that the TheraVine & TheraNaka and MORE Spa philosophy is followed in all daily tasks as trained.
    • Ensure that all treatments and product sales are being performed according to the standard trained and in a professional and effective manner, following the highest standards of hygiene.
    • Provide consultations, skin analysis, skin care treatments and bodywork, including massage, to clients.
    • Assist in evaluating beauty therapy processes and products.
    • Assist in receiving bookings, arranging appointments, and maintaining client records.
    • Provide advice on the purchase of cosmetic products.
    • Follow the Spa stock control procedures as directed.
    • Ensure that guests utilizing the Spa services are billed correctly and timeously, following the administrative procedures as directed.
    • Attend regular morning meetings.
    • Attend regular meetings with Management to discuss strategies to reach targets, upselling, and sales.
    • Meet and entertain guests in the guest areas and during mealtimes whenever possible, promoting the Spa Services on offer.
    • Maintain all issued equipment (such as massage beds) as directed and report any faults and defects to Management immediately.
    • To produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service.
    • Sound Knowledge of the applicable / relevant and company procedures for the department, with specific focus on TheraVine & TheraNaka and Hygiene procedures
    • Previous Hospitality Spa experience advantageous
    • Experience with the highest level of customer service in a luxury environment.
    • Knowledge on the operation of in-room equipment and appliances
    • Knowledge of all MORE properties and all activities offered.
    • Knowledge of all departments/operations of your property
    • Excellent time management and self-discipline, interpersonal & problem-solving skills.
    • Proactive, use initiative and creative flair when required.
    • Committed and loyal, adaptable, and flexible.
    • People skills tolerance, patience, and care.
    • Leadership skills with passion for development and skills transfer

    REQUIREMENTS QUALIFICATIONS AND SKILLS

    • Spa qualification is required.
    • Experience in the similar role / industry is required.
    • Excellent attention to detail, excellent hygiene principles.
    • Guest focus philosophy, living the MORE brand and driving the MORE experience.
    • Excellent communication skills (written and verbal), practicing honest communication.
    • Team player with positive attitude, enthusiasm, and emotional control.
    • Excellent time management and self-discipline, interpersonal & problem-solving skills.
    • Proactive, use initiative and creative flair when required.
    • Committed and loyal, adaptable, and flexible.
    • People skills tolerance, patience, and care.
    • Leadership skills with passion for development and skills transfer

    INTERVIEW PERIOD - April 2024

    EFFECTIVE DATE - May 2024

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