Spa Manager - Cape Town, South Africa - Belmond
Description
No one understands the Art of Wellbeing quite like our Spa team Librisa Spa gives guests an authentic African Spa experience, using sublime products We are looking for a Spa Manager with a strong commitment to excellence who will uphold our high professional standards, enhance our guests' experience and support our wonderful Spa Team.
- Plan, direct and coordinate the daytoday operations of the Spa to ensure the highest level of service is provided to the guests.
- Responsible for supervising the daytoday operation of the Spa.
- Planning and maintaining of operational supplies.
- Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
- Assist with therapist duties and coverage when operationally required, to ensure revenue targets and guest requests are met.
- Establish the Spa's financial business plans for the year in liaison with the Hotel Manager and the Financial Controller concerning monthly revenue and expenditures.
- Ensure the department's operational budget is in line and that all costs are strictly controlled without any compromise on brand standards.
- Ensure Spa facilities are operating efficiently to achieve the highest possible revenue and profit.
- Controlling expenditure which is crucial in increasing productivity yet not compromising on product or service standards.
- Conduct daily briefings and monthly operational meetings for entire team.
- Monthly goal setting and actively interacting with all departments on a regular basis as part of the goal.
- Identify and plan training needs in liaison with the Learning and Development Manager.
- Coordinate with other departments to ensure smooth operations, cleanliness and maintenance of the Spa and gym equipment.
- Continuously be in touch with guests to receive first hand feedback regarding their experience.
- Attending relevant hotel meetings as and when required.
- Ensure maintenance of inventory of supplies and products.
- To establish a sales & marketing plan in liaison with the Marketing team.
- To innovate with new ideas specific to the spa resulting in guest satisfaction, enhancing guest experience and increasing guest capture ratio.
- Monitor stock levels and purchases of all retail products offered at the Spa.
- Cocoordinating the procurement of new supplies and products for all retail products offered at the Spa.
Requirements:
- One or more of the following qualifications CIDESCO, ITEC, or SAAHSP
- Minimum 5year proven experience in a management position in a Spa
- Experience in a luxury hotel advantageous
- Strong Leadership, team, and communication skills are essential
- Knowledge of cost analysis, financial management, and budgeting techniques
- Effective verbal and written communication skills and ability to communicate across all levels
Benefits:
- Competitive basic salary
- Medical aid & pension fund benefit
- Internal Belmond discounts
- Loyalty and recognition rewards programme
- Employee Assistance Programme
- On going Learning and Development opportunities
- Regular community, social and staff welfare events
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